Customer Service - Admin

Zero Healthcare; Sungai Buluh; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in Indonesia is seeking a Customer Service - Admin to deliver outstanding support. The role involves responding to customer inquiries, maintaining records, and assisting with administrative tasks. Ideal candidates have previous experience in customer service, excellent communication skills, and a passion for healthcare.

Benefits

Health insurance

Annual Bonus

Annual Leave

Education support

Parking

Qualifications

• Previous experience in a customer service or administrative role, preferably in the healthcare industry.
• Proficient in using Microsoft Office.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Answering and responding to customer inquiries via phone, email, and other communication channels.
• Maintaining accurate records of all customer interactions.
• Assisting with processing orders and invoices.

Skills

Communication

Problem-solving

Attention to detail

Tools

Microsoft Office

Job description

About the role

We are seeking an exceptional Customer Service - Admin to join our team at ZERO HEALTHCARE SDN. BHD., based in Sungai Buloh, Selangor. As a full-time employee, you will play a crucial role in providing outstanding customer service and administrative support to our clients.

What you'll be doing

• Answering and responding to customer inquiries via phone, email, and other communication channels
• Providing efficient and effective solutions to customer issues
• Maintaining accurate records and documentation of all customer interactions
• Assisting with the processing of orders, invoices, and other administrative tasks
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Identifying opportunities for process improvements and implementing them
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Previous experience in a customer service or administrative role, preferably in the healthcare industry
• Excellent communication and interpersonal skills, with the ability to interact with a diverse range of customers
• Strong problem-solving and critical thinking abilities to resolve customer issues effectively
• Proficient in using office software, such as Microsoft Office suite
• Exceptional attention to detail and a commitment to maintaining accurate records
• A team player with the ability to work collaboratively in a fast-paced environment
• A positive attitude and a genuine passion for providing exceptional customer service

What we offer

At ZERO HEALTHCARE SDN. BHD., we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance and team-building activities.

About us

ZERO HEALTHCARE SDN. BHD. is a leading healthcare provider in the region, dedicated to delivering innovative and high-quality services to our clients. With a strong focus on customer satisfaction, we are constantly striving to exceed expectations and set new standards in the industry.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer service administrator? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have previous invoicing experience? Do you have data entry experience?

Retail & Consumer Products 101-1,000 employees

Since 2011, Zero Healthcare has expanded across Asia, including Malaysia, Singapore, Brunei, Pakistan, and the UAE, becoming a trusted massage chair expert. We promote the importance of regular health and wellness maintenance in today’s fast-paced world. By blending innovation and quality in our product research and development, we continuously refine our offerings to ensure they are practical and appealing. The 'Zero' brand represents a mission to help people live stress-free, illness-free lives, offering high-quality wellness equipment at affordable prices.

Since 2011, Zero Healthcare has expanded across Asia, including Malaysia, Singapore, Brunei, Pakistan, and the UAE, becoming a trusted massage chair expert. We promote the importance of regular health and wellness maintenance in today’s fast-paced world. By blending innovation and quality in our product research and development, we continuously refine our offerings to ensure they are practical and appealing. The 'Zero' brand represents a mission to help people live stress-free, illness-free lives, offering high-quality wellness equipment at affordable prices.

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Perks and benefits Medical Education support Sports (e.g. Gym) Parking EPF, SOCSO, EIS, Annual Bonus, Annual Leave, Allow

What can I earn as a Customer Service Administrator