Customer Service

PT Hafele Indotama; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global company in the woodworking and building industry is seeking a Customer Service representative in Indonesia. The role involves assisting customers with their inquiries, ensuring high-quality service, and working closely with various departments to resolve issues effectively. Ideal candidates are organized, empathetic, and possess strong communication skills, with fresh graduates encouraged to apply. This position offers a dynamic work environment as the company continues to grow in the market.

Qualifications

• Strong communication skills & customer-oriented.
• Mature team player with a positive attitude.
• Good logical thinking and proactive to problem-solving.

Responsibilities

• Handle customer feedback, enquiries, complaints & requests.
• Resolve complaints timely and professionally.
• Collaborate with departments to ensure resolution of customer issues.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Orientation

Education

Diploma or Bachelor’s Degree

Job description

We are looking for a Customer Service, who could provide assistance to solve customer’s queries and work on problems of moderate scope. To succeed in this role, you should be organized, self motivated, and empathetic with excellent communication and persuasive speaking skills.

Day to day responsibilities:

• Handle customer’s feedback, enquiries, complaints & requests that comes through the company's various communication channels. This also include and not limited to handling customer through a hotline center service/call or walk-in
• Handling issues and resolve complaints concern in an accurate, timely, empathetic and professional manner, as required by Management while ensuring highest quality levels met and follow up to ensure resolution for the best customer experience
• Review relevant customer feedback & complaints with Manager and/or with appropriate divisions where necessary without dropping-the-ball on customer follow-ups
• Work closely with other departments (e.g., technical support, logistics, sales) to ensure customer issues are resolved efficiently
• Diploma or bachelor’s degree in any major. Fresh graduates are welcome
• Strong communication skills & customer-oriented with good interpersonal skill, a mature team player, have a positive attitude, and an eagerness to learn. Also, able to build relationships and facilitate discussions
• Have good logical thinking and proactive to problem-solving
• Willing to be placed at Head Office, BSD

How many years' experience do you have as a Customer Service Role?

Which of the following types of qualifications do you have?

Do you have experience in a sales role?

What's your expected monthly basic salary?

Do you have customer service experience?

Are you available to travel for this role when required?

Are you willing to undergo a pre-employment background check?

We are a global Company based in Germany that operates in more than 40 countries, employing approx 5,100 people around the world, and are a leading supplier and partner to the woodworking and building industry, architects, interior designers and developers. Our product range consists of more than 120.000 items for more than 160.000 customers worldwide and is still growing steadily.

In Indonesia, Hafele operates since 1995 and intends to further grow in this market. As a part of our growth plan we are looking for dynamic personalities who are ready to accept a challange, looking to excel and be part of a winning team.

We are a global Company based in Germany that operates in more than 40 countries, employing approx 5,100 people around the world, and are a leading supplier and partner to the woodworking and building industry, architects, interior designers and developers. Our product range consists of more than 120.000 items for more than 160.000 customers worldwide and is still growing steadily.

In Indonesia, Hafele operates since 1995 and intends to further grow in this market. As a part of our growth plan we are looking for dynamic personalities who are ready to accept a challange, looking to excel and be part of a winning team.