Customer service

Abadi Sejahtera Finansindo (Head Office); Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Fintech company is seeking proactive Customer Service Staff to enhance customer satisfaction. You will manage inquiries through various channels, assist with transactions, and collaborate with internal teams to resolve customer issues. The role requires excellent communication skills and a customer-focused attitude, ideal for candidates with prior experience in the Fintech sector.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Excellent communication skills in Bahasa Indonesia; English or Mandarin is a plus.
• Familiarity with CRM tools and support software is an advantage.

Responsibilities

• Handle customer inquiries via live chat, email, and phone.
• Provide product and service information and resolve transaction issues.
• Document all interactions in the CRM system for accurate reporting.

Skills

Communication skills

Problem-solving

Customer focus

Ability to handle pressure

Tools

CRM tools

Job description

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We are looking for a proactive and customer-oriented Customer Service Staff to join our growing Fintech company. You will play a vital role in maintaining high customer satisfaction by providing timely, accurate, and helpful support to our users through various communication channels.

Responsibilities:

• Handle customer inquiries via live chat, email, and phone in a professional and efficient manner.
• Provide product and service information, assist with transaction issues, and resolve complaints.
• Escalate complex problems to relevant departments and ensure timely follow-up.
• Document all interactions in the CRM system for accurate reporting.
• Work closely with internal teams (Operations, Product, Risk, etc.) to address and resolve customer concerns.
• Contribute to improving customer support processes and suggest best practices.

Requirements:

• Minimum 1 year of experience in a customer service role, ideally within a Fintech or digital financial service environment.
• Excellent communication skills in Bahasa Indonesia (English or Mandarin is a plus).
• Strong problem-solving skills and ability to handle pressure.
• Customer-focused, patient, and empathetic approach.
• Willing to work in shifts, including weekends or public holidays if needed.
• Familiarity with CRM tools and support software is an advantage.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

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