Customer Service

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD.; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic company is seeking a customer service representative to enhance sales and ensure customer satisfaction. The role involves guiding customers, responding to inquiries, and managing orders efficiently. Ideal candidates should possess strong communication skills in Mandarin, English, and Bahasa Malaysia, and should be capable of working independently with minimal supervision.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Annual Bonus

Medical Insurance

Training Provided

Staff Discount

Overtime Pay

Qualifications

• Must be able to speak and read Mandarin.
• Work independently with minimum supervision.
• Fresh graduates are encouraged to apply; training will be provided.

Responsibilities

• Guide customers to reach a deal and promote sales through various channels.
• Respond to customer inquiries and handle orders through website and phone.
• Arrange logistics delivery and manage shipping orders.

Skills

Computer literate

Customer service orientation

Education

SPM or equivalent

Job description

Job Responsibility

• Well knowledge about company product or serviceâ guide the customer to reach a deal.
• To communicate with customer thru to promote sales through networks chat.
• Respond to telephone inquiries and Internet inquiries; Handle order through website and phone.
• (Liang, Souper Tang, YS) Own websiteï¼Shoppe, Lazada, Facebook, WhatsApp.
• Arrange shipping and Classification of different logistics delivery to make sure all in order.
• Record shipping order.
• Handle customer order, payment, and follow up with Logistics status;
• Handle customer complaint and feedback, return and exchange goods.
• Looking for potential customer and Agent.
• Support Marketing Team to provide idea and discuss sales planning offer.
• To check with network promotion layout, etc.; To ensure customers can easily see the latest promotions and products.
• To Achieve group sales goals
• Additional tasks assigned by Management
  
  

Job Requirements

• Candidate must possess at least a SPM or equivalent.
• Required skill(s): Computer literate
• Required language(s): Mandarin, English and Bahasa Malaysia.
• Must be able to speak and read Mandarin.
• Work independently with minimum supervision
• Fresh Graduate are encouraged to apply, training will be provided.
• Applicants must be willing to work in Nusajaya (near Bukit Indah), Johor, Malaysia.
  
  

Job Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Staff Discount
• Overtime Pay