Customer Service

Nubephant Automation; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research company is seeking a passionate Customer Service representative to manage mystery shoppers. The ideal candidate will ensure quality data collection and smooth operational communication while demonstrating strong language skills. This role requires attention to detail and a commitment to maintaining service standards, making it suitable for fresh graduates and entry-level applicants eager to thrive in a dynamic environment.

Qualifications

• Must possess a Diploma, Bachelor’s Degree, or Professional Degree in any field.
• Ability to speak one or more European languages (e.g., German, Spanish).
• Experience in logistics is desirable.

Responsibilities

• Conduct quality checks on reports and surveys.
• Recruit new mystery shoppers.
• Respond to shopper inquiries via email.

Skills

Attention to detail

Analytical mindset

Communication skills

Fluency in English

Education

Diploma or Bachelor’s Degree

Job description

Passionate about communication, detail-oriented, and fluent in English? Can you also speak a European language?

If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Job Description

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database
  
  

Qualifications

Minimum Qualifications:

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Good command of the English language
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Fresh graduates / entry level applicants are encouraged to apply
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta