Customer Service

PT Weilee Print Packaging; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A printing and packaging company in Semarang is looking for a Customer Service representative who can effectively interact with clients, manage orders, and assist the General Manager. The ideal candidate will be proficient in English, preferably know Mandarin, and be skilled in Microsoft Excel and Word. This role requires strong problem-solving skills and the ability to perform under pressure.

Qualifications

• Ability to read and write in English; Chinese (Mandarin) is a plus.
• Quick learner with a positive attitude and able to handle pressure.

Responsibilities

• Liaise with customers and follow up requests promptly.
• Develop projects and ensure meeting deadlines.
• Assist with day-to-day operations and government interactions.

Skills

Customer Service experience

Proficient in English and Chinese (Mandarin)

Microsoft Excel

Microsoft Word

Job description

Overview

We are a printing and packaging company looking for suitable candidate(s) to join us as Customer Service. The candidate(s) must be able to carry out the following duties:

Responsibilities

• Liaise and follow up on customer requests promptly.
• Develop new projects, coordinate and relay messages clearly to the relevant department.
• Ensure projects meet deadlines and quality as expected.
• Follow up orders from customers, issue job sheets and ensure necessary materials are in place.
• Escalate to higher management if a deadline may fall behind.
• Ensure mass production is On Time In Full and delivered to customers on time.
• Follow up on payment.
• Assist with day-to-day operations as requested by the GM and participate in ad-hoc activities (e.g., compliance assessment, updating factory information).
• Assist the GM for day-to-day operations; be resourceful and willing to engage with government authorities when the GM is absent.

Qualifications

• Able to read and write English; Chinese (Mandarin) is a plus.
• Proficient with Microsoft Excel and Word.
• Character and approach: willing to learn wholeheartedly, pick up tasks quickly, able to withstand pressure, have a can-do attitude, open-minded, and self-motivated.
• Experience level: How many years of experience do you have in a Customer Service role?