CUSTOMER SERVICE

ATT Group; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Part time

Job summary

A leading company in logistics is seeking a Customer Service representative for a part-time position in Semarang. The role involves handling customer inquiries related to exim processes, coordinating with internal teams, and ensuring smooth operations. Candidates should have a minimum of a D3/S1 degree and at least one year of relevant experience.

Benefits

Basic salary

Health and Employment BPJS

Holiday Allowance (Tunjangan Hari Raya)

Qualifications

• Minimum education: D3/S1 in any major.
• At least 1 year of experience as a Customer Service in Forwarder, Logistics, or Shipping Line.
• Proficiency in English; Mandarin is preferred.

Responsibilities

• Handle customer needs related to exim processes and quotations.
• Communicate and coordinate with internal teams.
• Perform customer service activities, including document preparation.

Skills

Proficiency in English

Ability to work independently

Teamwork

Proficient in Microsoft Office

Education

D3/S1 in any major

Job description

Job Listing: Customer Service at PT. Armada Tirta Trans (Semarang)

Position Type: Part-Time, On Site, Probation

Job Description

1. Handle customer needs related to exim processes and quotations.
2. Communicate and coordinate with internal teams (commercial, operational, customs, finance).
3. Perform customer service activities, including reviewing draft AWB/House BL from agents and preparing all related documents for air freight exim activities.
4. Respond to customer and internal inquiries via email and phone, resolving issues as needed.
5. Monitor customer payments.
6. Ensure all exim processes run smoothly.

Job Requirements

1. Minimum education: D3/S1 in any major.
2. At least 1 year of experience as a Customer Service in a Forwarder, Logistics, or Shipping Line business.
3. Proficiency in English; Mandarin is preferred.
4. Ability to work independently and in a team.
5. Proficient in Microsoft Office (Word, Excel, PowerPoint).
6. Placement in Semarang, Central Java.
7. Willing to work on Saturdays.

Benefits

• Basic salary
• Health and Employment BPJS
• Holiday Allowance (Tunjangan Hari Raya)

Additional Information

• Education: Bachelor's Degree (S1)
• Experience Level: Entry Level
• Minimum Experience: 1 year
• Age Range: 17 - 65 years
• Published Date: 19 May 2025