Customer Service

Bank Shinhan Indonesia; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A banking institution in Indonesia seeks a Customer Service representative to provide quality service and information to customers. Candidates should have a minimum Diploma education, 1-2 years experience in banking, and good communication skills. Proficiency in English is essential, with Korean as an added advantage.

Qualifications

• Minimum Diploma (D3) education, in any major.
• 1-2 years of experience as a Customer Service in Banking Industry.
• Good service attitude and good communication skills.
• Fluent in English; Korean proficiency is an advantage.

Responsibilities

• Provide best service for customers as per service excellence standards.
• Provide information regarding bank products to customers and non-customers.
• Accommodate and manage customers' complaints.

Skills

Good service attitude

Good communication skills

Fluent in English

Korean language proficiency

Education

Minimum Diploma (D3) in any major

Tools

MS Office

Job description

Responsibilities

• Provide best service for customers, based on service excellent standard
• Provide information to customers and non-customers regarding bank products
• Accommodate and manage customers complaint

Requirements

• Minimum Diploma (D3) education, in any major
• Have 1-2 years experience as a Customer Service in Banking Industry
• Good service attitude and good communication skills
• MS Office literacy
• Fluent in English
• Have Korean Language proficiency is an advantage