Customer Service

PT Finture Tech Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fintech start-up company in Jakarta Utara is seeking an experienced Customer Service representative. The role involves managing customer interactions, resolving complaints, and building relationships. A minimum of 2 years of experience in customer service is required, along with strong communication and organizational skills. The position offers the opportunity to work in a dynamic environment with the potential for growth.

Qualifications

• Minimum 2 years of experience in a customer service role.
• Ability to work in shifts and independently.
• Proficient in customer service best practices.

Responsibilities

• Manage high volumes of incoming calls.
• Build sustainable relationships with customers.
• Address and resolve customer complaints effectively.

Skills

Customer service experience

Attention to detail

Verbal and written communication skills

Analytical and problem-solving skills

Organizational skills

Job description

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Experienced as a Customer Service for 2 years.
• Experienced in a senior customer-service role.
• Strong attention to detail and a knack for process improvement.
• Excellent verbal and written communication skills.
• Strong understanding of customer service best practices and standards.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks.
• Ability to work in shifts.
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Role?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

About Finture

About Finture : Finture is a USD fund invested fintech start-up company. We provided the unique Neobanking business to our individual user _The YUP Card (Paylater Card) . As a member of AFTECH, Finture has a close partnership with major banks and financial institutions in Indonesia including BNI, BSS, VISA, GPN。