Customer Sales Support Representative

PT Sandvik Indonesia; Jakarta Utara; On-site; IDR 499.666.000 - 666.223.000; Full time

Job summary

A global industrial company is seeking a Customer Sales Support Representative in Jakarta, Indonesia. The role involves ensuring customer satisfaction through effective communication and sales acumen. Responsibilities include processing sales orders, responding to inquiries, and managing customer relationships. The ideal candidate should have a Bachelor's degree in Engineering or Business Administration and over 2 years of relevant experience in sales or customer service, particularly in the mining or construction industry.

Qualifications

• More than 2 years of experience in sales, customer service, or technical support roles within the mining or construction industry.
• Intermediate English proficiency.
• Willingness to travel as needed.

Responsibilities

• Act as first point of contact for customers from enquiry to order.
• Work closely with the sales team to achieve sales objectives.
• Provide timely responses to customer inquiries by telephone and/or email.
• Handle customer telephone queries and direct problems toward a solution.
• Monitor customer and supplier orders to ensure accurate dispatch.
• Request quotations from external suppliers and manage the project.
• Proactively follow up with customers via calls and emails.

Skills

Excellent communication

Negotiation skills

Interpersonal skills

Ability to work independently

Prioritisation skills

Education

Bachelor's degree in Engineering or Business Administration

Tools

Microsoft Office Suite

Job description

Sandvik is a global industrial group with advanced products and world‑leading positions in selected areas – tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials, as well as process and sorting systems. With more than 130 countries of presence and an annual sales volume of over SEK 80,000 M, Sandvik is committed to continuous innovation, sustainability and to providing exceptional value to its customers worldwide.

Job Summary

Sandvik is seeking motivated individuals for Customer Sales Support Representative (CSSR) based in Jakarta, Indonesia. The CSSR will play a vital role in ensuring customer satisfaction through effective communication, technical expertise and sales acumen. The position supports the Indonesia team for Crushing and Screening by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. The CSSR is the first interface to customers, providing world‑class service through quoting, booking orders, logistic support, dispatch follow‑up and documentation assistance.

Key Responsibilities

• Act as first point of contact for customers from enquiry to order/cash collection.
• Work closely with the sales team to achieve sales objectives and improve sales efficiency and customer satisfaction.
• Provide timely responses to customer inquiries by telephone and/or email—product availability, prices, delivery times, order status—to ensure enquiries are dealt with promptly and accurately.
• Handle customer telephone queries, clarifying, orienting and directing detected problems toward a solution.
• Actively monitor customer and supplier orders, process sales and invoices so that customer orders are dispatched, invoiced and paid accurately and on time.
• Communicate with staff from other areas—suppliers, warehouse, finance, inventory, export/import—to confirm order status and resolve customer complaints.
• Request quotations from external suppliers and manage the entire project from quotation to final purchase.
• Handle new customer and supplier registration tasks, including administration work within the system.
• Proactively follow up with customers via calls and emails to keep them updated and build relationships.
• Maintain an archive of documentation related to the employee's work—contracts, PO for supplies, specifications, additional agreements, commercial offers and other documents.
• Develop sales skills and product knowledge by working closely with an experienced sales representative to promote products, close orders and resolve problems.
• Manage and develop existing business in line with customer segmentation, rules and procedures.
• Perform other related duties as assigned by the manager.

Education, Experience & Competencies

• Bachelor's degree in Engineering, Business Administration, or related field preferred.
• More than 2 years of experience in sales, customer service, or technical support roles within the mining or construction industry.
• Excellent communication, negotiation and interpersonal skills.
• Ability to work independently, prioritise tasks and meet deadlines.
• Intermediate English proficiency.
• Proficiency in Microsoft Office Suite.
• Willingness to travel as needed.

Our Culture

We conduct business in a sustainable and responsible manner, always acting in line with our high ethical standards. We value safety first, consider the environment and community impact, and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.