Customer Relationship Management Manager

Chery Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic CRM Manager to enhance customer engagement and retention through innovative programs. This role involves designing end-to-end CRM strategies, leading loyalty campaigns, and analyzing customer data to drive insights. You'll manage and mentor Call Center teams, ensuring exceptional service and the achievement of key performance indicators. Join a forward-thinking company where your leadership and strategic skills will make a significant impact on customer satisfaction and business growth.

Qualifications

• 3-5 years of CRM experience, with at least 2 years in a managerial role.
• Proven expertise in Call Center operations and KPI management.

Responsibilities

• Design and implement end-to-end CRM programs for customer engagement.
• Lead loyalty campaigns and manage Call Center teams.

Skills

CRM Management

Data Analysis

Team Leadership

Customer Service

Communication Skills

Education

Bachelor's in Marketing

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in IT

Tools

Salesforce

SAP

HubSpot

Job description

Chery Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles.

Responsibilities:

• Design and implement end-to-end CRM programs to enhance customer engagement, satisfaction, and retention.
• Lead loyalty campaigns, service reminders, and personalized communications across multiple channels (email, SMS, WhatsApp, etc.).
• Analyze customer data and develop dashboards to generate insights and track CRM performance.
• Manage and mentor Call Center teams to ensure excellent service, timely issue resolution, and achievement of key KPIs.
• Collaborate with cross-functional teams and oversee CRM tools to deliver a seamless, customer-centric experience.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communication, IT, or a related field.
• 3–5 years of CRM experience, with at least 2 years in a managerial role.
• Proven expertise in Call Center operations, team leadership, KPI management, and customer service.
• Proficient in CRM platforms (e.g., Salesforce, SAP, HubSpot) and experienced in using data analysis for strategic decision-making.
• Strong leadership, communication, and interpersonal skills. Fluency in English and Indonesian is required.

Please note that only CVs submitted in English will be considered.