Customer Relationship Management (CRM) Manager

Thamrin Group; Palembang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Palembang seeks a Customer Relationship Management (CRM) Manager to drive customer satisfaction and optimize engagement strategies. The ideal candidate will possess a Bachelor's degree and at least 5 years of relevant experience, demonstrating expertise in CRM systems and customer data analysis.

Qualifications

• 5 years of experience in customer relationship management.
• Strong portfolio showcasing successful CRM projects.
• Familiarity with customer service standards.

Responsibilities

• Develop and implement CRM strategies to enhance customer loyalty.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate on customer engagement campaigns.

Skills

Customer data analysis

CRM systems expertise

Customer engagement strategies

Strategic thinking

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

About the Challenge

Are you passionate about building strong customer relationships and driving customer satisfaction? Do you excel in creating and implementing customer-centric strategies? If you have a knack for understanding customer needs and thrive in leading teams to enhance customer experiences, you might be the perfect fit for us!

As aCustomer Relationship Management (CRM) Manager, you will be responsible for overseeing various aspects of our CRM initiatives, contributing to the strategic direction of our customer engagement efforts.

Requirements:

• Possess a Bachelor's degree in Business Administration, Marketing, or a related field from a reputable university.
• Demonstrate a minimum of 5 years of hands-on experience in customer relationship management, showcasing a proven track record of successful CRM projects.
• Present a strong portfolio that highlights your expertise in CRM systems, customer data analysis, and customer engagement strategies.
• Exhibit expert knowledge of CRM software, customer segmentation, and familiarity with relevant marketing and customer service standards.
• Showcase strong strategic thinking and proficiency in developing and implementing customer-focused solutions.

Responsibilities:

• Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.
• Conduct customer data analysis to identify trends, preferences, and areas for improvement.
• Collaborate with the marketing and sales teams to create and execute customer engagement campaigns.
• Manage and optimize CRM systems to ensure accurate customer data and seamless customer interactions.
• Foster a positive and customer-centric environment, demonstrating strong communication skills and the ability to lead and motivate team members.

Our selection procedure in a nutshell

Our interview process is straightforward—just a few conversations with HR, our Users, and the CEO. If you're ready to join our motivated and vibrant team, simply click the 'Apply for Position' button to send your application. We can't wait to hear from you!