Customer Relationship Management (CRM)

BIOTA Smart Home; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

BIOTA Smart Home is on the lookout for a dedicated CRM Staff member to manage customer relationships and enhance satisfaction in the smart home sector. Ideal candidates will have experience in CRM roles, strong analytical skills, and a Bachelor’s degree. Join a dynamic team committed to innovation and personal growth.

Qualifications

• 2+ years of experience in CRM or customer service roles.
• Proficient in CRM software tools.
• Strong analytical skills to interpret data.

Responsibilities

• Manage day-to-day CRM operations including data maintenance and reporting.
• Utilize CRM software to analyze customer data.
• Develop strategies to improve customer retention and satisfaction.

Skills

Analytical skills

Communication

Sales mindset

Interpersonal skills

Detail-oriented

Organizational abilities

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software tools

Salesforce

Job description

BIOTA Smart Home is spearheading the future of living with our revolutionary smart home solutions. We leverage advanced technology to transform conventional homes into intelligent environments tailored for safety, convenience, and efficiency. Our product line not only enhances the lifestyle of our customers but also supports a sustainable living ethos.

Position Overview

We are seeking a dedicated and detail-oriented CRM Staff to join our team at BIOTA Smart Home. The ideal candidate will be responsible for managing customer relationships and ensuring the satisfaction and retention of our clients. You will work closely with the sales and marketing teams to drive initiatives that enhance customer engagement and loyalty, utilizing our CRM system to track interactions and analyze data to improve customer experience.

Key Responsibilities

• Manage day-to-day CRM operations, including data maintenance, customer interactions maintenance, and reporting.
• Utilize CRM software to analyze customer data, understand trends, and identify opportunities for upselling and cross-selling.
• Develop and implement strategies to improve customer retention and satisfaction levels.
• Collaborate with sales and marketing teams to design and execute customer engagement initiatives.
• Conduct customer feedback surveys and analyze data to improve service offerings.
• Train and support staff in the effective use of the CRM system and related processes.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in CRM or customer service roles.
• Proficient in CRM software tools; experience with Salesforce is a plus.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication sales mindset, and interpersonal skills, with a focus on building relationships.
• Detail-oriented with strong organizational abilities.
• A proactive attitude and a desire to work in a fast-paced environment.

Why Join BIOTA?

At BIOTA Smart Home, you'll join a team that values creativity, teamwork, and innovation. This is your opportunity to make a meaningful impact in the smart home industry while enhancing the customer experience. We offer a dynamic work environment with opportunities for personal and professional growth.