Customer Relations Admin

Juara Holding Group; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A local tourism company in Bali is seeking a customer service professional to handle client communications and ensure satisfaction. Responsibilities include managing inquiries, providing trip information, and collaborating with the finance team. Ideal candidates should have a degree in Hospitality or related fields, 1 year of experience, and strong English skills. Join us to promote Indonesian tourism in a dynamic team environment.

Benefits

Collaborative work environment

Opportunities for growth

Impactful work in tourism

Qualifications

• Minimum 1 year of experience in a similar role.
• Excellent personality, attitude, and willingness to learn.

Responsibilities

• Handle calls and respond to texts/emails from customers professionally.
• Communicate with clients and business partners regularly.
• Follow up with clients to ensure satisfaction.

Skills

Fluent in English (spoken & written)

Customer service skills

Strong administrative skills

Teamwork

Communication skills

Detail-oriented

Well-organized

Education

D3 or S1 degree in Hospitality Management, Tourism, or Business Administration

Job description

Company Description

Juara Holding Group, established in 2017, is a group of companies focused on Indonesia tourism and creative endeavors, including Indonesia Juara Trip, Komodo Luxury, BaliPremium Trip, Juara Production, and Labuan Bajo Production. The group provides premium and exclusive services such as trusted tour operations, premium documentation with a professional team, and a production house offering high-quality photo-video services. Juara Holding Group aims to promote local pride and support the development of local communities in each tourism destination.

Job Description :

1.Handle calls and respond to texts/emails from local and international customer in a professional manner

2.Regularly communicate with clients and business partner (vendors)

3.Follow up with clients to ensure satisfaction and address any concerns

4.Work towards increasing the number of clients

5.Clearly explain trip or rental car packages to potential clients

6.Provide clients with all necessary information before their trips

7.Build and maintain a positive image of the company for consumers

8.Collaborate with Finance for invoicing

9.Work with the team to record client data, including transaction history and personal details.

10. Coordinate with Driver for preparation, including forwarding participant data to the field team.

Qualifications :

• D3 or S1 degree in Hospitality Management, Tourism, Business Administration or other relevan disciplines
• Minimum 1 year of experience in a similar role
• Fluent in English (spoken & written)
• Excellent personality, attitude, and willingness to learn
• Customer service skills are a plus
• Strong administrative, teamwork, and communication skills
• Detail-oriented and well-organized

Why Join Us?

• At Juara Holding Group, you’ll be part of a dynamic team passionate about promoting Indonesian tourism and creativity. We offer a collaborative environment, opportunities for growth, and the chance to make a meaningful impact in a vibrant tourism & creativity industry