Customer Relation Specialist (Account Executive)

Aksoro; Gamping; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a Customer Relations Specialist to enhance customer engagement and satisfaction. In this dynamic role, you will leverage your analytical and communication skills to build strong relationships with clients, troubleshoot issues, and drive customer loyalty. You will work closely with internal teams to develop strategies that promote a positive customer experience and identify opportunities for service enhancement. Join a vibrant team that values personal growth and offers a range of benefits, including health insurance and self-development allowances, while enjoying a flexible work environment.

Benefits

Health Insurance

Self-development allowance

Allowance for Parents

Birthday Gift for Spouse & Children

Work Anniversary Gift

Day Off on your birthday

Outings/Staycations

Free-flow snacks and lunch

Flexible dress code

Opportunity for WFA once a month

Qualifications

• 1+ years of experience in customer care or support roles.
• Strong communication skills and attention to detail.

Responsibilities

• Develop strategies to engage and retain customers effectively.
• Collaborate with teams to enhance customer experience.

Skills

Analytical Skills

Communication Skills

Problem-Solving

Customer Relationship Management (CRM)

Education

Bachelor’s degree in Business

Bachelor’s degree in Communication

Tools

CRM Software

Job description

Customer Relations Specialist will be responsible for maintaining a strong relationship with aksoro customers. They will use their analytical and communication skills to gather information, troubleshoot problems, and provide effective engagement ideas to customers. They will also collaborate with internal teams to improve the overall customer experience.

Benefits you’d receive if you join us:

• Competitive benefit (Kerja Yogyakarta Standard Jakarta).
• Health Insurance.
• Self-development allowance: books, courses, training, workshops.
• Allowance for Parents.
• Birthday Gift for Spouse & Children.
• Work Anniversary Gift.
• Day Off on your birthday.
• Outings/Staycations (1-3 times a year).
• Free-flow snacks and lunch while at the office.
• Flexible dress code.
• Opportunity for WFA once a month.
  
  

Job Description

• Develop and execute strategies to foster a strong and engaged aksoro customer base.
• Identify opportunities to recommend additional products or services to aksoro customers.
• Facilitate discussions, organize events, and create content that promotes aksoro products to encourage member/customer interaction.
• Use clear and empathetic communication to ensure customer satisfaction.
• Collaborate with team members to achieve department objectives.
• Handle Basic Customer Relationship Management (CRM).
  
  

Requirements

• Bachelor’s degree in Business, Communication, or a related field.
• Minimum 1 year of experience as a Customer Care, Community Specialist, Customer Support, or Customer Service.
• Excellent communication skills, attention to detail, and problem-solving abilities.
• Focused on delivering tangible results and continuously seeking ways to improve performance.
• Ability to effectively troubleshoot and resolve customer issues.
• Experience handling Customer Relationship Management (CRM) will be a plus.
• Willing to work at Yogyakarta (WFO).