Customer Relation Officer

Experience in Customer Relations, preferably in Healthcare / Bank sector min 2 years (Having a certificate in customer service or customer relations can be a plus)

Experience in interacting with clients or customers directly

Experience in handling and resolving customers complaint or problem quickly and effectively

Has Extensive knowledge in Ms Office and CRM Tools

Proficiency in both spoken and written English

Willing to work on public holiday with shifty working hours

Job Descriptions:

Handling and Maintain end to end customer journey and customer experience

Greet patients in a friendly manner and ensure they feel appreciated

Respond to patient inquiries with clear and accurate information regarding clinic service, doctor schedules, medical procedures and costs

Ensure patients are satisfied with their service experience both in clinic/online and conduct surveys or ask for patient feedback to improve service quality