Customer Project Management Leader, Indonesia

GE HealthCare Voluson Ultrasound; Daerah Khusus Ibukota Jakarta; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Project Manager to lead large-scale projects, ensuring high-quality outcomes and customer satisfaction. This role involves managing all aspects of project execution, from planning to closing, while collaborating with cross-functional teams. The ideal candidate will possess strong project management skills, experience in the healthcare sector, and the ability to communicate effectively across all levels. Join a forward-thinking organization that values innovation and integrity, and make a significant impact in the healthcare field.

Qualifications

• Demonstrate project management skills including initiation, scoping, and execution.
• Ability to manage multiple projects and competing priorities.

Responsibilities

• Lead large projects, managing scope, time, and contracts.
• Serve as a liaison between internal/external organizations and customers.

Skills

Project Management

Communication Skills

Risk Management

Healthcare Industry Knowledge

Education

Bachelor's Degree

Job description

Job Description Summary

This role is responsible for wing-to-wing execution of large projects lifecycle to deliver high quality outcomes to internal and external customers, ensuring customer’s satisfaction. You will work with stakeholders to define requirements, and drive cross-functional coordination with order management, sales, project management, logistics, customs, sourcing, service deliver & operations, dealer teams and turnkey vendors to deliver project outcomes on time, within scope and budget, and of desired quality.

You will ensure project management practices are followed and improved as needed, and responsible for profitability and customer satisfaction for assigned contracts and/or customer obligations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities:

• Provide delivery leadership and responsibility for large projects, managing all activities of projects execution including scope, time, and contract, through project management steps: initiating, planning (scoping), executing, monitoring, and controlling and closing.
• Responsible for project strategy and methodologies including scheduling and control, to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction
• Serve as a liaison between internal/external organizations and customers, own the customer relationship, customer communication and contribute to the overall business strategy
• Support project execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Influence peers to take action and may negotiate with external partners, vendors, or customers
• Identify risks and take appropriate actions to mitigate risks. Communicate throughout the project lifecycle: Status, changes, impact to other organization and projects, etc.
• Ensuring that the execution of all projects are complied and safe.
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected and circled back into the organization as improvement areas.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  
  

Required Qualifications

• Bachelor’s degree or equivalent
• Demonstrate project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management, communication, and execution
• Ability to work independently managing multiple projects and competing priorities
• Experience in the Healthcare industry
  
  

Desired Characteristics

• Strong written and verbal communication skills and ability to interface and influence at all levels in the organization/customers
• Ability to communicate technical subjects to technical and non-technical audiences
• Demonstrated customer service experience working in a healthcare environment
• Having positive mindset and solution oriented
• Go getter, self driven and flexible to travel distances
• Demonstrated ability to perform with high levels of ambiguity
• Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
  
  

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No