Customer Financial Services Specialist-Associate

FedEx; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global courier service is seeking a candidate to manage customer accounts and deliver exceptional financial services. The role requires 2-3 years of experience in the financial sector, a bachelor's degree, and excellent communication skills. Candidates must be detail-oriented and capable of providing tailored financial solutions. Proficiency in English and an additional language is essential. This position promotes a diverse and inclusive workforce.

Qualifications

• 2 to 3 years of experience in customer financial services, banking, or related roles.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide comprehensive financial services to customers.
• Manage customer accounts and keep accurate records.
• Work closely with sales and customer service teams.
• Educate customers on financial products and services.

Skills

Customer service

Analytical skills

Communication skills

Attention to detail

Problem-solving

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

Financial software

Microsoft Office Suite

Job description

This role is responsible for managing customer accounts, processing financial transactions, and providing exceptional service to our clients. This role requires strong communication skills, attention to detail, and a customer-centric approach to problem-solving.

Roles & Responsibilities

• Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
• Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring a high level of customer satisfaction.
• Manage customer accounts, keeping accurate records of transactions, payments, and any financial arrangements.
• Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and to resolve any customer issues related to billing or payments.
• Educate customers on financial products and services, including the benefits and risks associated with each, to empower them in their financial decision-making.
• Stay abreast of the latest trends and regulations in the financial services industry to provide informed advice and services to customers.
• Collaborate with the finance department to streamline billing and payment processes, ensuring efficiency and compliance with financial policies and regulations.
• Perform other duties as assigned.

Requirements

• 2 to 3 years of experience in customer financial services, banking, or related roles
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field strongly preferred
• Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in simple terms.
• Proficiency in financial software and systems and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to handle confidential information with discretion and integrity.
• Customer-focused with a passion for delivering exceptional service and building positive relationships.
• Proficiency in English and an additional Language of either Japanese, Korean or Thai is required.

FedEx is an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.