Customer Experience Staff - Logistics

byOrange; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A strategic consultancy firm in Jakarta Selatan is hiring for a role that emphasizes customer service and accounts receivable management. This position requires a Bachelor's degree and at least 2 years of relevant experience. The successful candidate will handle invoices, monitor accounts, process payments, and collaborate with sales teams to resolve customer inquiries.

Qualifications

• At least 2 years of working experience in Customer Service area or Store Management.
• Understand detailed customer service operations.
• Prior experience in Fulfillment and operations or E-commerce.

Responsibilities

• Prepare and send invoices to customers.
• Monitor accounts receivable aging reports.
• Process incoming payments and reconcile customer accounts.
• Collaborate with sales to address customer inquiries.

Skills

Good communication skill

Problem-solving skills

Proficiency in Microsoft Office

Ability in using Excel formulas

Education

Bachelor's Degree in any field

Job description

Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand.

Responsibilities

• Prepare and send invoices to customers, ensuring accuracy and compliance with contracts.
• Monitor accounts receivable aging reports and follow up on outstanding invoices.
• Process incoming payments and accurately apply them to customer accounts.
• Reconcile customer accounts and resolve discrepancies or disputes.
• Maintain accurate and organized records of accounts receivable transactions.
• Assist with month-end closing processes, including reconciliations and reporting.
• Collaborate with sales and customer service teams to address customer inquiries and issues.
• Support audits by providing necessary documentation and information.
• Monitor and report on key AR metrics, including days sales outstanding (DSO).

Requirements

• Minimum Bachelor\'s Degree in any field.
• At least 2 Year(s) of working experience in Customer Service area/Customer experience/Store Management
• Good communication skill
• Proficiency in using Microsoft Office software, ability in using Ms. Excel formulas is preferred.
• Able to handling complaints and provide feedback for customers/clients or has problem-solving skills.
• Understand how customer service works at a detailed level
• Prior experience in Fulfillment and operations/Customer Service in Warehouse/Ecommerce
• Willing to accept the shift system and work on holidays.