Customer Experience Specialist

Permata Bank; Daerah Khusus Ibukota Jakarta; On-site; IDR 15.000.000 - 20.000.000; Full time

Job summary

A leading Indonesian bank is seeking a Customer Experience Specialist to conduct customer surveys, resolve complaints, and manage feedback. Candidates should have a Bachelor's Degree and at least 3 years of experience in the banking industry, showcasing strong communication and analytical skills. This role offers the opportunity to contribute to impactful projects in Commercial Banking.

Qualifications

• Minimum Bachelor's Degree in any major.
• Minimum 3 years of experience as Customer Experience Specialist in banking.
• Excellent communication and relationship management skills.
• Excellent analytical and negotiation skills.

Responsibilities

• Conduct direct surveys with Commercial Banking customers.
• Follow-up on the resolution of complaints from customers.
• Identify and prioritize feedback from customers.
• Be the primary contact for Commercial Banking projects.

Skills

Communication skills

Relationship management

Analytical skills

Negotiation skills

Education

Bachelor's Degree

Job description

Company Description

Company Description :

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the Indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank ?

Here at PermataBank, you will Learn, Grow, and Make A Difference

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.

• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.

• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description

• Conduct direct surveys with Commercial Banking customers according to the established criteria.
• Be responsible for follow-up on the resolution of complaints from Commercial Banking customers.
• Identify and prioritize feedback from customers and establish an action plan based on that feedback.
• Be the primary contact and responsible for Commercial Banking projects as well as cross-unit projects that directly impact customers and frontliners

Job Qualification

• Minimum Bachelor's Degree in any major
• Min. 3 years of experience as Customer Experience Specialist in banking industry. Preferably experienced in the improvement process
• Excellent communication and relationship management skill with customer.
• Excellent analytical and negotiation skill.

PT Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.