Customer Experience & Public Relations Manager

PT. Richeese Kuliner Indonesia; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A food and beverage company is seeking a Public Relations & Customer Experience Manager in Bandung, West Java. The role involves developing public relations strategies, managing customer communications, and enhancing customer satisfaction. Candidates should possess at least 8 years of experience in related fields, a Bachelor's degree in Public Relations or Business Management, and strong communication skills. This is a full-time position with significant responsibility in the Marketing & Communications department.

Qualifications

• Minimum 8 years of experience in public relations or customer experience management.
• Experience in the food and beverage or consumer goods industry preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and implement effective public relations strategies.
• Manage customer-facing communications across all channels.
• Collaborate with teams to address customer pain points.

Skills

Public relations strategy development

Customer communication management

Data analysis and reporting

Interpersonal and collaboration skills

Fluent English

Education

Bachelor's degree in Public Relations/Business Management

Job description

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment