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A leading life insurance company in Indonesia is looking for a Customer Experience Manager to lead service excellence across all customer touchpoints. This role is essential in shaping the customer journey, implementing strategies, and collaborating with teams to enhance service quality. The ideal candidate should possess strong leadership skills and an analytical mindset along with a solid background in customer service operations.
Hanwha Life Indonesia is seeking a Customer Experience Manager to lead service excellence across all customer touchpoints. This role is vital in shaping and improving the customer journey within the life insurance industry.
Please specify your expected monthly basic salary.
Indicate which of the following qualifications you possess.
State your years of experience as a Customer Experience Manager.
Do you have customer service experience?
Hanwha Life aims to grow globally alongside its customers. Since establishing its Beijing Representative Office in 2003, it expanded into New York and London, and in 2012, founded a joint venture in Hangzhou, China. The company is actively pursuing entry into emerging markets in Southeast Asia, including Indonesia.
In Indonesia, Hanwha Life acquired PT. Multicor Life in December 2012, renaming it PT Hanwha Life Insurance Indonesia in July 2013. The official launch occurred on October 24, 2013, with a focus on sustainable growth and innovative competitiveness in the Indonesian insurance sector.