Customer Experience Lead & Performance Coach

Luxehouze; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury service provider in Jakarta is seeking an experienced Customer Service Manager to lead a team of customer representatives. The ideal candidate will have at least 5 years of experience in customer service and operations, with proven team leadership skills. Responsibilities include coaching team members, monitoring performance, and maintaining high communication standards. Strong organizational and communication skills in English are essential. This role offers an opportunity to work in a fast-paced environment with luxury clientele.

Qualifications

• Minimum 5 years experience in customer service and operations.
• 2+ years of experience leading a team.
• High proficiency in English communication, both verbal and written.

Responsibilities

• Manage a team of customer representatives.
• Coach and train team members.
• Monitor and track team performance through reports.
• Develop and manage communication processes.
• Stay current with e-commerce trends.
• Provide operational feedback to management.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Organizational skills

Communication skills (English)

Attention to detail

Tools

Excel spreadsheets

Job description

A luxury service provider in Jakarta is seeking an experienced Customer Service Manager to lead a team of customer representatives. The ideal candidate will have at least 5 years of experience in customer service and operations, with proven team leadership skills. Responsibilities include coaching team members, monitoring performance, and maintaining high communication standards. Strong organizational and communication skills in English are essential. This role offers an opportunity to work in a fast-paced environment with luxury clientele.