Customer Experience Development Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Asuransi Astra seeks a Customer Experience Development Analyst to evaluate and enhance customer service processes. The role involves analyzing customer insights and creating culture programs that align with company values. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in the service industry, with strong analytical and communication skills.

Qualifications

• Minimum Bachelor's Degree (S1) required.
• Master's Degree is highly preferred.
• Minimum 3 years of experience in the service industry or related field.

Responsibilities

• Evaluate and implement processes for customer service frontliners.
• Analyze customer insights to develop service culture programs.

Skills

Analytical skills

Interpersonal communication

Teamwork

Customer service

Education

Bachelor's Degree

Job description

Customer Experience Development Analyst, or in Asuransi Astra called Service Development Analyst, will be responsible for evaluating existing processes, developing, and implementing processes, knowledge, skills, abilities, and attitudes of frontliners in Asuransi Astra. They will also analyze customer insights and propose, conceptualize, and create programs for customer/services culture activities, such as service standards and service behavior, based on customer insights that align with Asuransi Astra's Culture & Values.

Minimum Qualifications

• Min. Bachelor's Degree (S1)
• Master's Degree is highly preferred
• Min. 3 years of experience in the service industry or related field
• Experience in the service industry is preferable
• Experience in creating/conceptualizing programs based on customer interaction/insights (e.g., Loyalty Program)
• Excellent skills in: (a) Analysis & judgment; (b) Interpersonal & communication; (c) teamwork; (d) Customer service
• Placement: Head Office - TB Simatupang, Jakarta Selatan