Customer Experience Development Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

An established industry player is seeking a Customer Experience Development Analyst to enhance service standards and culture. This role involves evaluating existing processes and implementing programs that align with customer insights and company values. You will work closely with frontliners to develop their skills and attitudes, ensuring a high level of customer service. If you are passionate about improving customer interactions and fostering a strong service culture, this opportunity is perfect for you. Join a dynamic team and make a significant impact in the services industry.

Qualifications

• Min. 2 years of experience in the services industry or related.
• Experience in implementing services culture based on customer insight.

Responsibilities

• Evaluate and develop processes for frontliners at Asuransi Astra.
• Analyze customer insights to propose service culture programs.

Skills

Analytical Skills

Interpersonal Communication

Teamwork

Customer Service

Education

Bachelor's Degree

Master's Degree

Job description

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate existing processes, develop, and implement processes, knowledge, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze to get Customer Insight, then propose and create programs for services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that is in line with Asuransi Astra Culture & Value.

Minimum Qualifications

• Min. Bachelor's Degree (S1)
• Master Degree are very welcome
• Min. 2 years of experiences in services industry or related
• Have experience in services industry is preferable
• Experience to implement services culture or create program based on customer interaction/insight
• Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
• Placement: Head Office - TB Simatupang, Jakarta Selatan