Customer Experience Development Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Asuransi Astra seeks a Customer Experience Development Analyst to enhance service standards and behavior through analysis of customer insights. This role requires creativity in developing programs that align with the company's culture and core values, focusing on improving frontline service delivery.

Qualifications

• Min. 2 years of experience in services industry or related.
• Experience implementing service culture or programs based on customer interaction.
• Mastery of excellence skills in analysis, interpersonal communication, teamwork, and customer service.

Responsibilities

• Evaluate existing processes and develop new processes.
• Analyze customer insights to propose and create service culture programs.
• Implement knowledge transfer for frontliners based on customer insights.

Skills

Analysis & judgement

Interpersonal & communication

Teamwork

Customer services

Education

Bachelor's Degree (S1)

Master Degree

Job description

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose and create programs for services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture & Value.

Minimum Qualifications

• Min. Bachelor's Degree (S1)
• Master Degree are very welcome
• Min. 2 years of experiences in services industry or related
• Have an experience in services industry is preferable
• Experience to implement services culture or create program based on customer interaction/insight
• Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
• Placement: Head Office - TB Simatupang, Jakarta Selatan