Customer Experience Development Analyst

Asuransi Astra; Daerah Khusus Ibukota Jakarta; On-site; IDR 246.264.000 - 328.354.000; Full time

Job summary

A leading insurance company is seeking a Customer Experience Development Analyst to evaluate processes and enhance service culture. You will analyze customer insights to create programs and develop frontliners' skills. The ideal candidate has a Bachelor's degree, 3+ years in the services industry, and strong analytical and communication skills. Placement is at the Head Office in Jakarta.

Qualifications

• Minimum 3 years of experience in the services industry or related.
• Experience in creating programs based on customer interaction/insight.
• Placement at Head Office - TB Simatupang, Jakarta Selatan.

Responsibilities

• Evaluate existing processes and develop new ones.
• Analyze customer insights to propose and create programs.
• Enhance frontliners' knowledge, skills, abilities, and attitudes.

Skills

Analysis & judgement

Interpersonal & communication

Teamwork

Customer services

Education

Bachelor's Degree

Master Degree

Job description

Overview

Customer Experience Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate existing processes, develop, and implement processes, knowledge, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze to get Customer Insight, then propose, conceptualize, & create programs for customer/services culture activities (such as service standards and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture & Value.

Minimum Qualifications

• Min. Bachelor\'s Degree (S1)
• Master Degree are very welcome
• Min. 3 years of experiences in services industry or related
• Have an experience in services industry is preferable
• Experience to create/conceptualize program based on customer interaction/insight (Ex: Loyalty Program)
• Excellence skills in: (a) Analysis & judgement; (b) Interpersonal & communication; (c) teamwork; (d) Customer services.
• Placement: Head Office - TB Simatupang, Jakarta Selatan