Customer Experience (Contract)

Bibit.id; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial services company in Jakarta is looking for a passionate Customer Experience representative for a 3-month maternity leave replacement role. The successful candidate will serve as the primary point of contact for users, addressing inquiries and resolving issues. Fresh graduates in relevant fields with excellent communication skills and a customer-oriented mindset are encouraged to apply. Benefits include supportive teammates and health insurance.

Benefits

Supportive teammates

Health insurance benefits

Self-development activities

Qualifications

• Strong interest in investment and capital markets (preferably in stocks).
• Able to type quickly with minimal errors.
• Willing to work in a shifting arrangement.

Responsibilities

• Serve as the primary point of contact for users.
• Keep users informed about products and features.
• Liaise with internal and external stakeholders.

Skills

Excellent written and verbal communication skills

Exceptional problem-solving abilities

Customer-oriented mindset

Strong interest in investment and capital markets

Education

Fresh graduates in Finance, Accounting, Business Management

Job description

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:

• Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner
• Keep users informed about our products, features, and any updates by communicating with them
• Liaise with internal and external stakeholders to ensure seamless service delivery
  
  

Requirements

• Fresh graduates in Finance, Accounting, Business Management, or any related fields
• Strong interest in investment and capital markets (preferably in stocks)
• Excellent written and verbal communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to type quickly with minimal errors
• Customer-oriented mindset with a passion for delivering excellent service
• Willing to work in a shifting arrangement
• Having a capital market license is a plus
  
  

Benefits

• Supportive teammates
• Health insurance benefits
• Self-development activities that support careers
• Broaden your knowledge in financial investment