Customer Excellence Associate

Rukita; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Rukita is looking for a dedicated Customer Service Representative to enhance the customer experience across calls, chats, and emails. This entry-level role offers the opportunity to work in a collaborative environment focused on community and service. Ideal candidates are passionate about customer satisfaction and eager to grow within the team.

Qualifications

• 0-1 year experience in customer service.
• Willingness to work shifts.
• Knowledge of company products.

Responsibilities

• Handle inbound and outbound customer service calls, chats, and emails.
• Resolve customer and driver concerns using available tools.
• Act as an ambassador to drivers and customers.

Skills

Customer Service

Communication (English and Bahasa)

Problem Solving

Job description

About Rukita

Rukita is the nation’s leading community-driven proptech company, improving urban living across major cities and for hundreds of members. We perfect the modern hassle-free rental experience using our unique approach, designing and operating co-living experiences.

Rukita’s design-driven and end-to-end property management services - powered by technology - allows us to meet the needs of today’s urban living. Focusing on community, convenience and experience, we constantly push the boundaries of quality lives at an affordable price.

The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.

Responsibilities:

• Handles inbound and outbound customer service calls, chats and emails
• Resolves customer and driver concerns completely and accurately using available tools
• Uses English and Bahasa in daily communications
• Acts as an ambassador to drivers and customer by providing exceptional customer
• service through contact events such as calls, chats, and email.

Requirements:

• Willing to dedicate their time for their customers
• Has 0-1 year experience in customer service
• Passionate on making the customer experience a positive one
• Always looking to grow and put the customer first
• Willing to work on "shift"
• Have knowledge of company products