Customer Development & Logistic Operation Assistant Manager (Indonesia_

PEOPLE PROFILERS; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; USD 30.000 - 50.000; Full time

Job summary

An international forwarding company seeks a Customer Development & Logistic Operation Assistant Manager based in Surabaya. The role includes establishing new accounts, maintaining customer relationships, and collaborating with the Singapore team while performing both independent and team-based tasks.

Qualifications

• Minimum diploma in logistics, supply chain, or business studies.
• Fluent in spoken and written English and Vietnamese or Bahasa Indonesia.
• Previous experience in forwarding/shipping companies is preferred.

Responsibilities

• Establish and develop new accounts/businesses.
• Maintain relationships with new and existing customers.
• Prepare weekly and monthly sales reports.

Skills

Customer Service

Communication

Sales

Data Analysis

Interpersonal Skills

Education

Diploma in logistics, supply chain, or business studies

Job description

Customer Development & Logistic Operation Assistant Manager (Indonesia)

Job Description:

Our client is an international forwarding company seeking a Client Development & Customer Service representative for the Vietnam market. The role can be based in Surabaya and involves remote work with the team in Singapore.

SCOPE OF WORK:

• Establishing and developing new accounts/businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls and visits.
• Visiting potential customers, preparing quotations and proposals.
• Preparing weekly and monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling daily customer inquiries, order processing, and data entry into the in-house system.
• Maintaining consistent interaction with clients to foster customer relations.
• Promoting the company's services and participating in sales activities.
• Communicating company announcements, products, services, rates, policies, and operational changes to customers promptly.
• Data analysis and tracking.
• Supporting periodic KPI reports.
• Collaborating with the Ferrari Singapore team to ensure timely service delivery.
• Traveling as required for overseas business trips and events.
• Performing other shipment coordination functions and ad-hoc duties as assigned.

JOB REQUIREMENTS:

• Minimum diploma, preferably in logistics, supply chain, or business studies.
• Fluent in spoken and written English and Vietnamese or Bahasa Indonesia.
• Previous experience in forwarding/shipping companies or luxury businesses (watches/jewelry/commodities preferred).
• Service-oriented with strong interpersonal skills.
• Self-driven, analytical, and capable of working independently.
• Motivated to work both independently and in a team.
• Based in Surabaya, Indonesia.