Customer Development & Logistic Operation Assistant Manager (Indonesia_

PEOPLE PROFILERS; Surabaya ꦱꦸꦫꦧꦪ; Remote; USD 25.000 - 35.000; Full time

Job summary

An international forwarding company is seeking a Customer Development & Logistic Operation Assistant Manager based in Surabaya, Indonesia. The role involves developing new accounts, maintaining customer relationships, and conducting sales activities. Ideal candidates should have a diploma in logistics or a relevant field, be fluent in English and either Vietnamese or Bahasa Indonesia, and have experience in the forwarding industry. Remote work is available in collaboration with the team in Singapore.

Qualifications

• Experience in forwarding/shipping companies or luxury businesses preferred.
• Customer-focused with strong interpersonal skills.
• Capable of working independently or as part of a team.

Responsibilities

• Establish and develop new accounts and business opportunities.
• Maintain and strengthen relationships with new and existing customers.
• Conduct sales calls and visits to potential clients.
• Handle daily customer inquiries, order processing, and data entry.
• Collaborate closely with the Ferrari Singapore team.

Skills

Fluent in spoken and written English

Fluent in Vietnamese or Bahasa Indonesia

Strong interpersonal skills

Self-motivated and analytical

Education

Minimum diploma in logistics, supply chain, or business studies

Job description

Customer Development & Logistic Operation Assistant Manager (Indonesia)

Job Description:

Our client is an international forwarding company seeking a Client Development & Customer Service professional for the Vietnam market. The role can be based in Surabaya, Indonesia, with remote work arrangements involving the team in Singapore.

SCOPE OF WORK:

• Establish and develop new accounts and business opportunities.
• Maintain and strengthen relationships with new and existing customers.
• Conduct sales calls and visits to potential clients.
• Visit potential customers, prepare quotations and proposals.
• Prepare weekly and monthly sales reports.
• Gather market and customer information on current and future trends.
• Handle daily customer inquiries, order processing, and data entry in the in-house system.
• Engage actively with clients to build and maintain customer relations.
• Promote the company's services actively and participate in sales activities.
• Communicate company announcements, products, services, rates, policies, and operational changes to customers promptly.
• Analyze data and track relevant metrics.
• Support the preparation of periodic KPI reports.
• Collaborate closely with the Ferrari Singapore team to ensure timely service delivery.
• Travel as required for overseas business trips and events.
• Perform other related duties related to shipment coordination and ad-hoc tasks as assigned by superiors.

JOB REQUIREMENTS:

• Minimum diploma, preferably in logistics, supply chain, or business studies.
• Fluent in spoken and written English and Vietnamese or Bahasa Indonesia.
• Previous experience in forwarding/shipping companies or in luxury businesses (watch/jewelry/commodities preferred).
• Customer-focused with strong interpersonal skills.
• Self-motivated, analytical, and capable of working independently.
• Motivated to work both independently and as part of a team.
• Based in Surabaya, Indonesia.