Customer Care Supervisor/Asst Manager (Supply Chain)

KEMINDO CAO RESOURCES; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the chemical/manufacturing industry is seeking a Customer Care Supervisor/Assistant Manager. The role requires a Bachelor's degree and at least 3 years of industry experience. Responsibilities include order processing, customer communication, and administrative tasks. Candidates should possess strong communication skills and the ability to work under pressure.

Qualifications

• Minimum 3 years experience in the chemical/manufacturing industry.
• Communicative and able to work as a team under pressure.
• Proactive and fast learner with analytical thinking.

Responsibilities

• Receive and process orders.
• Update customers regarding order status and delivery.
• Compile data for billing purposes.
• Calculate product costs for selling prices.

Skills

Excellent verbal and written communications

Problem solver

Good leadership

Education

Bachelor’s degree in related majors

Tools

Excel

PowerPoint

Word

Job description

Customer Care Supervisor/Asst Manager (Supply Chain)

Having experience minimum of 3 years in industry (chemical/manufacture)

Required language: Mandarin (will be advantage), English is MUST

Required skills: Excellent verbal and written communications, problem solver, good leadership

Required Microsoft skills: Excel, PowerPoint, Word

Candidate must possess at least a Bachelor’s degree in related majors

Communicative and able to work as a team, able to work under pressure.

Fast learner and proactive

Analytical thinking & understanding main details required to solve duties and certain problems

Job Descriptions:

• Receive and process orders
• Follow up on shipment status with relevant departments
• Update customers regarding order status and delivery
• Arrange and follow up on Delivery Orders (DO) for delivery to customers
• Compile all data required for billing purposes
• Control stock (including consignment)
• Calculate product costs to determine selling prices to customers
• Create and send quotations to customers and follow up to convert them into Purchase Orders (PO)
• Sourcing products for new materials
• Handle all administrative tasks required by customers

How many years of experience do you have as a Customer Care Consultant?