Customer Care Staff

Rentokil Pest Control South Africa; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading international business services company is seeking a Customer Care representative based in Cilandak, Jakarta. The role involves managing customer complaints, implementing care programs, and requires a minimum D3 degree with good communication skills in English. This opportunity offers a comprehensive salary package along with health and employment insurance benefits.

Benefits

BPJS Health insurance

Employment insurance

Qualifications

• Proficiency in English required.
• 1 year of experience in telemarketing, call center, or customer care preferred.

Responsibilities

• Receiving, recording, and documenting all customer complaints.
• Implementing existing Customer Care programs.
• Inputting data about complaints and inquiries into systems.

Skills

Good communication skills

Proficiency in English

Education

Minimum D3 degree

Job description

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene, and enhancing interior spaces with plants and scenting. We are experts in our field, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial values equality and fairness as fundamental rights for all colleagues. We live our core values of service, relationships, and teamwork, which are recognized worldwide.

Our family of businesses includes:

• Rentokil Pest Control: the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.
• Initial Hygiene: the market leader providing quality, diligent, and friendly services to all customers, ranked in the top 3 in 38 of 44 countries.
• Initial Workwear in France: specialists in supply and laundering of workwear, garments, and protective uniforms and equipment.
• Ambitious: our plant business, recognized as an expert in interior and exterior landscaping, operating across the US, Europe, Asia, and Pacific.
• Steritech Branch Protection: industry leader providing innovative risk mitigation solutions.
• Other specialist businesses include Medical Services, Specialist Hygiene, and Property Care.

Globally, we are known for our knowledge and integrity. Our support functions include Human Resources, IT, Finance, Legal, and Marketing & Innovation, located at our head office and in-country. Supporting our business units, you will work within these departments.

Job Description:

1. Receiving, recording, and documenting all customer complaints and information.
2. Implementing existing Customer Care programs.
3. Building good relationships with headquarters and customers.
4. Inputting data into systems for all complaints, inquiries, and customer information received through the Contact Center and distributing it to branches.
5. Ensuring all complaints are handled according to SOPs.
6. Actively providing information to relevant departments regarding customer satisfaction.

Requirements:

• Minimum D3 degree in any major.
• Good communication skills and proficiency in English.
• Preferably with at least 1 year of experience in telemarketing, call center, or customer care.
• Willing to be stationed in Cilandak, Jakarta.

Benefits:

• Basic salary.
• BPJS Health & Employment insurance.