Customer Care Specialist

Honest; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Part time

Job summary

A financial services company in Jakarta is seeking entry-level customer service representatives. The role involves managing customer inquiries, ensuring high-quality service, and maintaining positive relationships. Successful candidates will work with various tools in a fast-paced environment, with potential for contract extension based on performance.

Benefits

Training Course

Monthly Wellness Allowance

Modern office in Jakarta

Qualifications

• Entry-level position requiring good communication skills.
• Ability to document inquiries and follow SOPs.
• Maintaining high-quality service with performance targets.

Responsibilities

• Handle customer inquiries through various channels.
• Document inquiries in the system and follow standards.
• Monitor and address fraud alerts.

Skills

Customer service

Proactive communication

Problem-solving

Job description

About us

We're a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide.With the successful launch of our first product. Our top-tier international talent continues to innovate and drive forward in our fast-paced and quality-driven environment.Our journey is marked by continuous learning, growth, and a passion for our work. We remain committed to breaking new ground, adapting, and thriving amidst the challenges and opportunities that lie ahead.

Responsible for:

• Responsible to handle customer inquiries through all channels, providing accurate information, ensuring all the customer queries and or concerns have been answered/addressed following the company standards and winning back the relationship in every interaction

• Escalate any issues to the Team Leader and do a proactive follow-up to ensure issues solve within SLA and communicate the resolution to the customers

• Ensure all the inquiries received are well documented in the system and follow the standards

• Maintain high-quality service in every interaction and ensure to achieve performance target

• Monitor and follow up Fraud Alerts to the Customers and perform all the necessary actions to follow the SOP

• Provide insight based on the customer's voice to the Team Leader for any issues and or Trends happening to generate the action plan for improvement

• Responsible to maintain a safe and pleasant working environment in Customer Care, and embracing the Honest Value

• Utilizing all the supporting tools, databases appropriately follow company policy or procedure

• Taking part in the training needed based on the operational or company requirement

• Propose to the Team Leader any SOPs and or Scripts that need to be adjusted in order to maintain quality service and win back relationships with the customers

• Responsible to keep updated with the product, and promo information in the dynamic working environment

• Perform all the duties required by the company in line with the standards

Work Location:Cilandak, South Jakarta

Work Hours:Shift basis (24 hours operational coverage)

Employment Status:Initial Contract Base 3-6 Months, with potential for extension or permanent placement based on performance review

Entry Level Position:Entry-level opportunity competitive compensation aligned to Jakarta's UMP

Our application process

Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:

• The hiring team reviews your application

• You get invited to an technical interview with the hiring team

• SLIK / BI Checking and Background Checking by Integrity

• Offer

Why you'll love it here

• Training Course

• You'll be working with the smartest people in the industry

• A modern office right in the heart of Jakarta

• Monthly Wellness Allowance

• We don't believe in titles or hierarchy but value contribution & celebrate achievements as a team

Honest Hiring

At Honest, we're working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us – regardless of their background and heritage.

At Honest, we are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal-opportunity workplace.

If you want to change how people access finance in Asia, join us and help us build a global company where we're all proud to belong.