Customer Care Associate (Night Shift) 3-months contract

PT. Bobobox Mitra Indonesia; Cinunuk; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

PT. Bobobox Mitra Indonesia is seeking a dedicated Customer Care Associate for the night shift to provide exceptional service to guests. In this role, you'll manage guest inquiries and resolve issues, contributing to operational improvements in the hospitality sector. Ideal candidates will have a background in customer support, alongside a degree in a relevant field. Join our team, uphold our values, and shape your career with us!

Benefits

12 days of annual leave

Health insurance

Career development opportunities

Qualifications

• Minimum 1 year of experience in a customer-facing role such as guest services or call center.
• Strong background in hospitality preferred.
• Ability to work independently during night shifts.

Responsibilities

• Handle guest inquiries via chat and email.
• Resolve issues and troubleshoot during night shifts.
• Manage administrative tasks and reporting.

Skills

Communication

Problem Solving

Education

Bachelor’s degree in Hospitality, Tourism, Business, or Communication

Tools

Hospitality technology

Customer service platforms

Job description

Customer Care Associate (Night Shift) 3-months contract

Purpose of Role

The Customer Care Associate (Night Shift) ensures Bobobox guests and customers receive excellent service during the evening and late hours. This role handles guest inquiries, resolves issues promptly, and provides seamless support outside standard business hours. Additionally, the role contributes to operational improvements by identifying common after-hours guest needs and collaborating on initiatives to enhance the night shift customer experience.

What you will do:

• Handle guest inquiries through chat and email, covering all aspects of the guest experience across Bobopod, Bobocabin, and other Bobobox products.
• Resolve issues independently within shift hours, ensuring proper follow-up and seamless service during the night shift.
• Deliver consistent, high-quality service by adhering to established standards and policies.
• Effectively troubleshoot and resolve issues according to guidelines, and escalate complex or sensitive cases when necessary.
• Manage assigned night-shift tasks such as internal projects, administrative duties, and reporting responsibilities.
• Ensure efficient time management to complete these tasks within shift hours, while providing insights and supporting improvements based on night-shift findings.

You will fit in this job if you:

• Have a Bachelor’s degree in Hospitality, Tourism, Business, Communication, or a related field (or equivalent experience).
• Have a minimum of 1 year of experience in a customer support or customer-facing role (e.g., front office, call center, guest services).
• Possess a background or experience in the hospitality industry (e.g., hotel, travel, accommodation services) — strongly preferred.
• Have excellent communication and problem-solving skills.
• Can work independently and make sound decisions during off-peak hours.
• Are willing to work evening and night shifts, including weekends and public holidays.
• Are familiar with hospitality technology and customer service platforms (preferred).

Additional questions for applicants:

• What is your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as a Customer Care Consultant?
• Do you have customer service experience?
• Have you worked in a call center before?
• Do you have experience in an administration role?
• Which languages are you fluent in?

About Bobobox:

Founded in 2018, Bobobox is a property technology and hospitality company specializing in providing sleeping accommodations. Renowned for our Bobopod, Bobocabin, and Bobodeli, we are present in over 30 locations across Indonesia.

We call our team Bob Squad. We uphold 4 core values: BOBO (Best Attitude, Obsessive Curiosity, Bring Result, and Open Communication). We believe in sustainable growth, aligning company growth with the development of our people.

Join Bobobox and #shapeyourcareer with us!

Benefits include 12 days of annual leave, health insurance, and career development opportunities.