Customer Advocacy & Community Associate

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a forward-thinking company as a Customer Advocacy & Community Associate, where your passion for building vibrant communities will shine. You'll be at the forefront of enhancing customer engagement, managing community dynamics, and driving impactful advocacy programs. This role invites you to collaborate with diverse teams, create engaging content, and analyze community engagement metrics to foster growth. If you thrive in dynamic environments and love connecting with people, this is your chance to make a significant impact in the SaaS industry while helping others succeed.

Qualifications

• 1-2 years of experience in community management or related fields.
• Strong understanding of social media and engagement strategies.

Responsibilities

• Manage and grow customer community through various platforms.
• Drive advocacy initiatives and support customer referral programs.

Skills

Community Management

Crisis Management

Communication Skills

Problem-Solving Skills

Social Media Engagement

Education

Bachelor’s degree in Communication

Bachelor’s degree in Social Science

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

About the Role

We are looking for a passionate Customer Advocacy & Community Associate to join our team! This role will be responsible for managing and growing our customer community, handling customer referrals, and driving advocacy programs. If you love engaging with people, creating impactful community programs, and working in a dynamic environment, we’d love to hear from you!

Job Descriptions:

1. Manage and grow the customer community (WhatsApp groups, online forums, etc.).
2. Develop engaging content to keep the community active and informed.
3. Handle crisis management and ensure a positive community experience.
4. Drive customer advocacy initiatives such as community leaders, user-generated content, and voice of customers.
5. Support and execute customer referral programs to increase participation and lead generation.
6. Collaborate with marketing and product teams to amplify customer success stories.
7. Involved in community events (both online and offline).
8. Work with multiple stakeholders (internal teams, partners, community members) to enhance community programs.
9. Analyze community engagement metrics and optimize strategies for growth.

Requirements/Qualifications:

1. Bachelor’s degree (Communication, Social Science, or related fields is a plus).
2. At least 1–2 years of experience in community management, events, marketing communication, or related fields.
3. Strong understanding of social media, online communities, and engagement strategies.
4. Experience in handling customer referrals, user-generated content, and advocacy programs is a plus.
5. Excellent communication, crisis management, and problem-solving skills.
6. Attractive person and passionate about building and nurturing customer communities.