Crypto-Native UX Researcher (Remote - Jakarta, Indonesia)

Token Metrics; Daerah Khusus Ibukota Jakarta; Remote; IDR 1.290.947.000 - 1.613.685.000; Full time

Job summary

A cryptocurrency analytics firm is seeking a UX Researcher to enhance user experiences for traders and investors. The ideal candidate will have over 3 years in UX research, a deep understanding of blockchain technology, and strong communication skills. Join a remote team shaping the future of crypto investing and make a direct impact on user experience.

Qualifications

• 3+ years of experience in UX research or related field.
• Active participant in the blockchain ecosystem.
• Proven on-chain experience and familiarity with blockchain analytics tools.
• Deep knowledge of user research methodologies.

Responsibilities

• Design and conduct user interviews and usability testing.
• Analyze user interactions to identify areas for improvement.
• Leverage blockchain data to provide real-world insights.
• Collaborate with designers to turn research into UX recommendations.

Skills

User research methodologies

Communication skills

Blockchain knowledge

UX design

Tools

Dune Analytics

Etherscan

MetaMask

Trust Wallet

Job description

At Token Metrics, we’re revolutionizing crypto investing by providing data-driven insights, analytics, and tools to empower traders, investors, and enthusiasts. Our mission is to make the complex world of blockchain accessible and actionable for all. We’re seeking a UX Researcher who’s passionate about crafting seamless user experiences and deeply embedded in the crypto ecosystem to help us build products that transform how people navigate the crypto markets.

Key Responsibilities:

• Design and conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders.
• Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement.
• Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights.
• Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful.
• Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space.
• Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development.
• Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform.
• Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights.
• Collaborate with product teams to iterating on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing.

Qualifications:

• 3+ years of experience in UX research, user experience design, or a related field, with a portfolio of successful projects that demonstrate user-focused outcomes.
• Crypto-native: Active participant in the blockchain ecosystem with hands-on experience using dApps, wallets (e.g., MetaMask, Trust Wallet), DeFi platforms, or trading tools.
• Proven on-chain experience (e.g., trading, staking, yield farming, or governance participation) and familiarity with blockchain analytics tools.
• Deep knowledge of user research methodologies and design principles, with the ability to apply them to the unique challenges of crypto interfaces.
• Exceptional communication skills—able to articulate complex user insights and technical concepts to designers, developers, and leadership.

Be part of a team that’s shaping the future of crypto investing. Work remotely with a global, crypto-savvy crew, and make a direct impact on a platform trusted by thousands of users. If you’re ready to blend your UX expertise with your love for blockchain, we want to hear from you