Cruise Staff - Disney Cruise Land - Jakarta

PT. Ratu Oceania Raya; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company specializing in hospitality services. As a member of the team, you will engage with guests through various activities, ensuring a memorable experience. Your role will involve selling entertainment options and assisting with recreational activities, all while providing exceptional customer service. If you are passionate about creating enjoyable experiences and working in a dynamic environment, this position offers the chance to thrive in a vibrant and supportive atmosphere.

Qualifications

• Strong customer service skills and ability to engage with guests.
• Experience in event coordination and recreational activities.

Responsibilities

• Execute selling of Bingo cards and Port Adventures to guests.
• Assist in recreational activities and maintain guest flow onboard.

Skills

Customer Service

Selling Techniques

Event Coordination

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide.

Job Description:

1. Execute selling of Bingo cards, using up-selling techniques.
2. Perform meet and greet functions in the lobby/atrium during Guest embarkation and disembarkation.
3. Perform meet and greet functions in front of Walt Disney Theatre at the start and conclusion of events within the theatre; provide help to Guests needing special assistance, as needed; assist with ‘show stops’ if necessary.
4. Assist in recreational activities on Castaway Cay as scheduled; activities may include acting as the host at island game pavilion, assisting with boat, snorkel, bicycle, float or tube rentals, snorkel instruction, and beach clean-up.
5. Assist in maintaining appropriate Guest flow in all areas onboard, informing Guests of other onboard activities to ensure adequate Guest participation.
6. Assist in facilitation of dance parties; teach Guests various line dances.
7. Execute selling of Port Adventures to Guests – meet Guests at assigned debark venue, spiel important excursion information, collect tickets and waivers, and escort Guests to meet appropriate vendor.
8. Escort Guests on Port Adventures as the Disney quality representative, as scheduled.
9. Maintain stock and assist in distribution of departmental supplies.
10. Assist in the facilitation of children’s activities or Crew events, as needed.
11. Follow scripts, but also ad lib, as necessary.
12. Perform abbreviated shows as necessary based on weather conditions, safety issues, and/or Entertainment Management decisions.
13. Report costume, technical, and maintenance needs.