CRUISE DIRECTOR

PT Bahtera Sentosa Persada; Nusa Tenggara Timur; On-site; USD 25.000 - 40.000; Full time

Job summary

A leading company in the cruise industry seeks a dynamic Cruise Director to create unforgettable travel experiences. This role involves planning activities, ensuring guest satisfaction, and effective collaboration across teams. Ideal candidates should have a strong background in hospitality and a passion for creating memorable journeys for guests. This is an exciting opportunity to lead and innovate aboard our cruise ships in beautiful destinations.

Qualifications

• Proven experience as a Cruise Director.
• Strong leadership and interpersonal skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Plan and execute onboard activities and excursions.
• Collaborate with various departments to enhance guest experience.
• Ensure compliance with maritime regulations and safety protocols.

Skills

Leadership

Customer Service

Communication

Problem-solving

Organizational Skills

Education

Certification in First Aid/CPR

Hospitality or Tourism Certification

Job description

As a Cruise Director, you will be responsible for planning, organizing, and conducting exceptional long-distance travel experiences, tours, and expeditions for individuals and groups. This role requires a dynamic leader with strong communication skills and a passion for customer service. You will coordinate onboard activities, manage entertainment programs, and ensure a seamless guest experience, while effectively collaborating with various departments. Ideal candidates will possess extensive experience in hospitality, tourism, or event management, along with a keen understanding of travel logistics and guest relations.

Responsibilities

· Plan and execute engaging onboard activities and excursions tailored to diverse guest preferences.

· Coordinate with entertainment staff to create and manage a comprehensive entertainment schedule.

· Ensure the highest level of guest satisfaction through exceptional service and proactive problem-solving.

· Manage logistics for tours and excursions, including transportation, permits, and local partnerships.

· Conduct safety briefings and maintain compliance with all maritime regulations and safety protocols.

· Serve as the primary point of contact for guests, addressing inquiries and resolving issues promptly.

· Collaborate with marketing teams to promote cruise activities and enhance guest engagement.

· Facilitate feedback collection from guests to continuously improve services and offerings.

Requirements :

· Proven experience as a Cruise Director

· Strong leadership and interpersonal skills with an ability to manage diverse teams.

· Excellent organizational skills and attention to detail

· Knowledge of maritime regulations, safety protocols, and emergency procedures.

· Ability to adapt to changing environments and handle unexpected challenges with professionalism.

· Certification in First Aid/CPR and any relevant hospitality or tourism certifications are a plus.

How many years' experience do you have as a Cruise Director?

Which of the following languages are you fluent in?