CRM Manager

PT Indepay Indonesia Digital; Cipulir; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A pioneering payment solutions company in Cipulir is seeking a CRM Manager to develop strategies aimed at improving customer retention and engagement. The ideal candidate will have 4-5 years of CRM experience, strong analytical skills, and proficiency in tools like Salesforce and HubSpot. You will work in a dynamic environment focused on transforming the payment landscape in Indonesia, offering competitive salaries and opportunities for career growth.

Benefits

Competitive salary

Long-term incentives

Flexible work environment

Qualifications

• Minimum of 4-5 years of CRM experience, preferably in tech or e-commerce.
• Hands-on experience with CRM platforms.
• Ability to analyze data and turn insights into strategies.

Responsibilities

• Develop and execute CRM strategies to boost retention.
• Analyze CRM performance for optimization.
• Maintain CRM database accuracy and compliance.

Skills

CRM experience

Analytical skills

Communication skills

Problem-solving abilities

Education

Bachelor's degree in Marketing or Business Administration

Tools

Salesforce

HubSpot

Job description

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer.

On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the other-side we’re giving consumers a reliable and secure payment experience which is better than anything else they’ve experienced in the Indonesian ecosystem.

Where We Are Now: Series A Startup with Boundless Opportunities!

Our Vision for Payment Transformation: We’re on a mission to disrupt the traditional online payment landscape. By pioneering a faster, safer, and incredibly simple payment solution, we're challenging the status quo of virtual account payments and setting a new standard for seamless transactions, enabling payment in just 20 seconds powered by open banking regulatory framework.

Strategic Partnership with Top Brands: As we build a new category in one-click fast payments, you'll have the opportunity to work alongside industry leaders, partnering with top-tier D2C brands ranging from telco providers, banks, FnB, and OTT to create a network that redefines the future of online payments.

Your Opportunity to Innovate: If you're passionate about innovation and eager to make a significant impact, this is your chance to be part of something truly transformative and create value.

As part of our mission to revolutionize payments, we're enhancing customer experiences by leveraging data-driven CRM strategies to foster customer loyalty and streamline communication.

Join a multicultural team at the epicenter of transforming Indonesia's future payment industry. Seize this rare opportunity to be a game changer in an environment that thrives on innovation and collaboration. Don't miss out on the chance to be part of a live, dynamic company ready to soar to new heights in the coming year.

Ready to simplify and revolutionize transactions? Apply now and let's embark on this exciting journey to reshape the world of payments together! #IndepaySetaraJourney #PaymentsInnovation

What your current role should be like?

• Collaborating with the marketing and analytics teams to manage customer campaigns, retention strategies, and user engagement programs.
• Utilizing CRM tools like HubSpot or Salesforce to implement and track performance for all CRM-related initiatives.
• Managing customer data to generate actionable insights, improve targeting, and enhance campaign effectiveness.
• Executing personalized in-app user journey, email marketing, push notifications, and SMS campaigns to improve customer retention and loyalty.
• Supporting cross-functional teams with data and reports to optimize business decisions.

What will you do?

• Develop and execute CRM strategies to boost customer retention and engagement rates.
• Analyze CRM campaign performance to optimize and scale efforts for maximum ROI.
• Partner with the product and analytics teams to integrate user insights into customer communication strategies.
• Act as the point of contact for CRM-related queries, ensuring smooth execution of campaigns.
• Maintain and improve the CRM database, ensuring data accuracy and compliance with data privacy regulations.

Requirements

What do you have?

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 4-5 years of CRM experience, preferably in a fast-paced tech startup or e-commerce environment.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Analytical mindset with the ability to interpret data and turn insights into actionable strategies.
• Excellent communication skills to engage and influence stakeholders across teams.
• Creative problem-solving abilities with a proactive approach to challenges.
• You thrive in a dynamic and fast paced environment.
• You deliver on your commitments without fail.
• You have an analytical and data-driven approach in day-to-day work.
• You are always energetic and work well under pressure.
• You are affable and know your way around the organization.
• You have excellent communication skills and have the ability to impact and influence.
• You have an unparalleled attitude and determination to succeed against all odds.
• You can multi-task and have excellent time management and prioritisation skills.
• You are a strategic thinker who understands business opportunities to create a competitive advantage.
• You have excellent problem solving and analytical skills, and can think outside the box to proactively provide the right solution.
• You have a keen eye for detail.
• You stay positive and bring out the best in a team.
• You are independent, self-motivated and a fast learner.
• Patience and perseverance are your key attributes.

What do we offer?

You will be working alongside other passionate and talented people in a beautiful, spacious and well lighted office with all the perks and flexibility of a coveted technology product company. Besides, you will have a sense of purpose and excitement as we offer:

• An opportunity to make a positive impact on the world by providing basic financial services to unbanked and underbanked people worldwide.
• An opportunity to define and develop a product for the global market.
• An opportunity to be part of the core team who will build a global company and define its culture and processes.
• An opportunity to move horizontally or vertically across geographies through multiple career paths.
• An opportunity to work at the frontier of modern banking solutions technology.

Of course, we do have competitive salaries, long term incentives and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.

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