CRM (Customer Relationship Management) Manager

Thamrin Group; Palembang; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic CRM Manager to lead customer engagement initiatives. This role involves developing and implementing effective CRM strategies to enhance customer satisfaction and loyalty, analyzing customer data to identify trends, and collaborating with marketing and sales teams to execute impactful campaigns. Join a forward-thinking company that values innovation and excellence, and make a meaningful impact on customer relationships and satisfaction. If you have a passion for customer-centric strategies and a proven track record in CRM, this opportunity is perfect for you.

Qualifications

• 5+ years of hands-on experience in customer relationship management.
• Strong portfolio showcasing expertise in CRM systems and customer engagement.

Responsibilities

• Develop and implement effective CRM strategies to enhance customer satisfaction.
• Conduct customer data analysis to identify trends and preferences.

Skills

Customer Relationship Management

Customer Data Analysis

CRM Software Expertise

Strategic Thinking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

CRM Systems

Job description

CRM (Customer Relationship Management) Manager

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Are you passionate about building strong customer relationships and driving customer satisfaction? Do you excel in creating and implementing customer-centric strategies? If you have a knack for understanding customer needs and thrive in leading teams to enhance customer experiences, you might be the perfect fit for us!

As a CRM (Customer Relationship Management) Manager, you will be responsible for overseeing various aspects of our CRM initiatives, contributing to the strategic direction of our customer engagement efforts.

Requirements:

• Possess a Bachelor's degree in Business Administration, Marketing, or a related field from a reputable university.
• Demonstrate a minimum of 5 years of hands-on experience in customer relationship management, showcasing a proven track record of successful CRM projects.
• Present a strong portfolio that highlights your expertise in CRM systems, customer data analysis, and customer engagement strategies.
• Exhibit expert knowledge of CRM software, customer segmentation, and familiarity with relevant marketing and customer service standards.
• Showcase strong strategic thinking and proficiency in developing and implementing customer-focused solutions.

Responsibilities:

• Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.
• Conduct customer data analysis to identify trends, preferences, and areas for improvement.
• Collaborate with the marketing and sales teams to create and execute customer engagement campaigns.
• Manage and optimize CRM systems to ensure accurate customer data and seamless customer interactions.
• Foster a positive and customer-centric environment, demonstrating strong communication skills and the ability to lead and motivate team members.

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Your application will include the following questions:

• Kualifikasi mana yang kamu miliki?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Customer Relationship Management Manager?
• Sistem Customer Relationship Manager (CRM) apa saja di bawah ini yang bisa kamu gunakan?

Thamrin Group is a dynamic and diversified enterprise specializing in the automotive, property, and banking industries. With over 56 years of milestones achieved by 2024, Thamrin Group continues to shape industries and make a meaningful impact on communities through innovation, excellence, and sustainable development.

Our Vision is to drive societal impact by empowering human resources, delivering excellent service, and fostering sustainable business growth. We are committed to building a trusted company with a stellar reputation that leaves a lasting impression.

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