CRM Country Manager Indonesia (Textile Industry)

Societe Generale; Daerah Khusus Ibukota Jakarta; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a CRM Country Manager to lead efforts in promoting bluesign services within the textile sector in Indonesia. This role involves building strong relationships with manufacturers and brands, supporting the implementation of sustainable practices, and ensuring regional objectives are met. With over 10 years of experience in the textile manufacturing chain, you will leverage your extensive network and knowledge of the industry to drive sales and support customer activities. Join a forward-thinking company committed to sustainability and quality, and make a significant impact in the textile industry.

Qualifications

• 10+ years of experience in the textile manufacturing chain in Indonesia.
• Strong knowledge of textile supply chain and environmental KPIs.

Responsibilities

• Sell bluesign services to textile mills and brands in Indonesia.
• Establish customer relations and support implementation of bluesign system.
• Attend trade shows to acquire new customers.

Skills

Interpersonal Skills

Networking Abilities

Knowledge of Textile Industry

Textile Chemistry

Organizational Skills

Proficiency in English

Proficiency in Indonesian

Education

Textile Chemical Education

Textile Engineering Education

Job description

CRM Country Manager Indonesia (Textile Industry)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

PRIMARY RESPONSIBILITIES

• Sell bluesign services to textile manufacturing mills, brands, and chemical suppliers in Indonesia.
• Establish solid customer relations with existing customers in Indonesia.
• Support customers in implementing the bluesign system in their organization, marketing, and supply chain.
• Cooperate with SGS Indonesia in event management for bluesign events.
• Attend trade shows in the textile industry to acquire new customers in Indonesia.
• Support cross-country/region CRM activities.
• Ensure achievement of regional objectives set in the mid-range plan and yearly budgets.
• Support regional and local CRM activities, focusing on Southeast Asia, including Malaysia and Singapore.

SPECIFIC RESPONSIBILITIES

• Establish the bluesign system and services in Indonesia in collaboration with the bluesign organization, including visiting potential customers and networking at trade shows.
• Selling bluesign system partnerships and services to manufacturers, brands, and chemical companies.
• CRM Management: Lead acquisition processes, support customer activities, ensure payments, and maintain customer data.
• Train customer personnel in cooperation with bluesign services, deliver presentations, participate in fairs, and network.
• Provide regular feedback on sales activities, competitor activities, and market developments in Indonesia.
• Support the Technical Service team during assessments, on-site visits, and system implementation.
• Assist in travel planning for regional visits and meetings in Indonesia.
• Participate in mid- to long-term projects as designated by the Head CRM and Regional Director.

PROFILE

• Over 10 years of experience in the Indonesian textile manufacturing chain.
• Profound knowledge of the textile supply chain, with education as a Textile Chemical or Textile Engineer, and understanding of environmental KPIs.
• Strong contacts within the local textile industry and related organizations.

REQUIRED SKILLS

• Excellent interpersonal skills and networking abilities.
• Good knowledge of the local textile industry.
• High-level contacts within the industry.
• Knowledge in textile chemistry, processing, supply chain, and branding.
• Willingness to learn continuously.
• Organizational skills and independence.
• Proficiency in English and Indonesian, both written and spoken.