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Traveloka is looking for a strategic CRM Analyst to enhance customer retention and maximize lifetime value in their Sales & Marketing team. This role involves developing campaigns, managing customer journeys, and analyzing performance metrics to foster loyalty and reduce churn in the competitive online travel market.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
We are seeking a strategic, results-driven CRM Analyst to lead customer retention initiatives within our Sales & Marketing team at Traveloka. In this role, you will play a critical part in maximizing customer lifetime value (CLV) by developing and executing strategies that foster customer loyalty, improve engagement, and reduce churn in the highly competitive online travel industry. Key functions will include driving platform retention, engagement, and usage metrics, through channels including but not limited to push notifications, email, and in-app messages
You will work cross-functionally with teams in Sales, Marketing, Customer Service, and Data Analytics to design personalized customer journeys, deliver impactful retention campaigns, and optimize the post-purchase experience for travelers.
Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!