Credit Manager

Hilton Worldwide, Inc.; Kedungdoro; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading global hospitality company seeks a skilled Credit Manager for its hotel in Surabaya, Indonesia. You will be responsible for managing credit operations, developing relationships with clients, and ensuring timely revenue collection. Ideal candidates will have a degree in Commerce or Accounting, relevant experience in hospitality, and strong communication skills. Join our team to create exceptional guest experiences in a welcoming environment.

Qualifications

• At least 3 years of experience in hotel or hospitality accounting.
• Fluency in English, both written and spoken.
• Strong relationships with local banks and government agencies.

Responsibilities

• Conduct credit investigations and maintain accounts receivable.
• Report to the General Manager on credit and collection matters.
• Supervise credit staff and enforce credit policy.

Skills

Communication

Interpersonal Skills

Credit Control

Customer Relations

Education

University degree in Commerce, Accounting, or Management

ACCA or CPA certifications (preferred)

Tools

Microsoft Office

OnQ

Check SCM

SUN

OPERA/OnQ PMS

MICROS

HRLINK

Job description

Job Description - Credit Manager (HOT0BOX8)

Job Number: HOT0BOX8

Work Location: Doubletree by Hilton - Surabaya, Indonesia

Hilton offers numerous opportunities across over 100 countries, providing exceptional experiences to travelers worldwide. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

The Credit Manager plays a vital role in managing the hotel's credit operations by establishing effective relationships with colleagues and ensuring the collection of revenue within agreed timelines through diligent credit control.

What will I be doing?

As a Credit Manager, your responsibilities include:

1. Conducting credit investigations to assess customer creditworthiness.
2. Ensuring accounts receivable are current and following up on overdue accounts.
3. Maintaining good relations with hotel customers, including wholesalers, corporate clients, guests, travel agents, and others.
4. Reviewing supporting documents and verifying receivables accuracy.
5. Providing timely provisions for bad debts and managing arrears recovery.
6. Reporting any adverse credit information promptly.
7. Reporting to the General Manager and/or Director of Finance on credit and collection matters.
8. Ensuring credit application forms are approved and updated annually.
9. Supervising credit staff to ensure effective performance.
10. Maintaining and enforcing the credit policy.
11. Collaborating with Accounts Receivable to follow up on overdue accounts.
12. Making timely collection calls, documenting, and following up monthly.
13. Scheduling and conducting monthly credit meetings.
14. Monitoring debtor days and ensuring they stay within acceptable ranges.
15. Preparing documentation for allowances and journal vouchers related to receivables.
16. Ensuring accurate entry and timely closing of accounts.
17. Proactively following up on outstanding accounts to prevent losses.
18. Preparing reports on accounts receivable.
19. Alerting sister hotels about bad debt accounts.
20. Processing sundry payments made by credit card.
21. Maintaining an organized filing system.

What are we looking for?

The ideal candidate:

• Has a university degree in Commerce, Accounting, or Management; certifications like ACCA or CPA are preferred.
• Has at least 3 years of experience in the hotel or hospitality industry, especially in managerial accounting roles.
• Is fluent in English, both written and spoken.
• Has good relationships with local banks and government agencies.
• Possesses strong communication and interpersonal skills.
• Is proficient in Microsoft Office and systems like OnQ, Check SCM, SUN, OPERA/OnQ PMS, MICROS, HRLINK.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to delivering exceptional guest experiences and fostering a warm, welcoming environment for our Team Members. Join us to be part of a team that strives to create remarkable hospitality experiences worldwide every day.