CR / TR Coordinator

Sinar Mas Land; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property management firm in Tangerang is seeking a skilled individual to manage tenant complaints and improve facility management. The ideal candidate should have at least 3 years of experience in property management or retail, a Bachelor's degree, and strong problem-solving skills. Proficiency in Ms. Office is essential. This position will be based in ITC BSD, South Tangerang.

Qualifications

• Minimum 3 years of working experience in related field preferably in property management or retail.
• Willing to be placed in ITC BSD, South Tangerang.

Responsibilities

• Receive and act on tenant complaints to ensure satisfactory resolution.
• Provide suggestions for facility improvements based on tenant feedback.
• Monitor complaint resolution according to the applicable SLA.
• Enforce house rules and conduct sessions with tenants and security personnel.

Skills

Problem-solving

Service excellence

Computer literacy

Education

Bachelor Degree in Any Major

Tools

Ms. Office

Job description

Job Descriptions:

• Receive, identify, and follow up on tenant complaints by acting as a mediator with management to resolve issues in accordance with applicable regulations.
• Provide suggestions to management regarding improvements to available facilities based on tenant feedback and enhancements to the CR/TR work system.
• Analyze all tenant/customer complaint administration reports and monitor complaint resolution according to the applicable SLA.
• Implement and enforce the house rules by conducting socialization sessions with tenants and building security personnel.

Job Qualifications:

• Minimum Bachelor Degree in Any Major.
• Minimum 3 years of working experience in related field preferably in property management or retail.
• Computer literate (Ms. Office).
• Knowledge and skills in problem-solving and service excellence.
• Willing to be placed in ITC BSD, South Tangerang.