Country Process Owner, People Experience

Google; Daerah Khusus Ibukota Jakarta; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Country Process Owner to enhance HR processes and support staffing needs. This role involves designing and optimizing HR operations tailored to local requirements, managing strategic initiatives, and ensuring compliance with regulations. You will collaborate with diverse teams to drive efficiency and improve experiences for employees. If you're resourceful and passionate about transforming HR practices in a dynamic environment, this opportunity is perfect for you. Join a team dedicated to attracting top talent and fostering an inclusive workplace.

Qualifications

• 7+ years in customer-facing HR roles with operational initiatives.
• Experience with local HR practices and legal requirements.

Responsibilities

• Design and optimize HR processes to meet local business needs.
• Ensure compliance with local HR regulations and streamline operations.

Skills

Customer Service

Data Analysis

Project Management

HR Compliance

Communication Skills

Education

Bachelor's Degree in HR or Business

Tools

Google Sheets

Apps Script

Job description

Country Process Owner, People Experience

Bachelor's degree in HR, Business or related field, or equivalent practical experience.

7 years of experience in a customer or client-facing role supporting HR/People processes.

5 years of experience with operational initiatives.

Experience in local legal and regulatory requirements for local HR practices and standards.

Ability to communicate in English and local language (Bahasa Indonesia) fluently to support client management in the region.

Preferred qualifications:

Certification in Lean/Six Sigma.

Experience in human resources, people programs, or other large-scale people-related roles.

Experience with Digital Transformation/HR Digitalization.

Experience with a data-driven approach to decision making – data analysis, advanced proficiency with Google Sheets and Apps Script.

Experience leading multiple priority projects in parallel, and program managing large-scale complex projects.

Ability to work in an ambiguous environment and collaborate across multiple areas.

About the job

Google is known for its innovative technologies, products, and services -- and for the people behind them. Whether you are enhancing staffing systems, planning growth, building relationships on college campuses, or cultivating future computer scientists, you focus on Google's staffing needs and the broader hiring landscape. You are dedicated to attracting outstanding candidates for Google's long-term hiring goals, working across diverse and international staffing teams. You are resourceful, creative, driven, and eager to share the experience of working at Google.

As a Country Process Owner, you will design processes for our hire-to-retire activities and projects. Your responsibilities include designing process and program improvements to meet local business needs, planning and executing service changes, coordinating with local vendors, and developing resource documentation such as process maps, training materials, and knowledge management resources.

You are willing to take thoughtful risks, iterate quickly, and collaborate closely with a talented team of Googlers to ensure alignment across functions.

Our People Operations team (also known as Human Resources) is committed to bringing the world's most innovative talent to Google and providing programs that help them thrive. Whether recruiting, refining core programs, developing talent, or adding fun to our workplace, we leverage data-driven approaches to reinvent HR.

Responsibilities

• Design and optimize country-specific processes to meet business needs, enhance efficiency, and mitigate risks.
• Ensure the execution of critical HR requirements in the country, maintaining local compliance.
• Develop and implement operationally compliant processes that reduce HR compliance risks.
• Streamline existing processes to improve operational efficiency and scalability, delivering excellent experiences for Googlers.
• Manage strategic initiatives that deliver end-to-end HR processes, including documentation, data analysis, reporting, and stakeholder communication.