Country Manager - Indonesia (Global E-commerce Express Logistics)

PT QUANTIUM SOLUTIONS LOGISTICS INDONESIA; Jakarta Pusat; On-site; IDR 1,800,000,000 - 3,000,000,000; Full time

Job summary

PT QUANTIUM SOLUTIONS LOGISTICS INDONESIA seeks a Country Manager to lead the Indonesian operations with full P&L ownership. You will shape strategy, expand service offerings, and improve delivery reliability across e-commerce fulfilment and cross-border flows. Strong leadership and bilingual communication are essential.

Ideal candidates will have 15+ years in logistics with MBA preferred, and a proven track record in scaling operations and managing large teams in a regional/matrix structure.

Qualifications

• 15+ years of progressive leadership experience in logistics or related field.
• Bachelor's degree; MBA preferred.
• Fluency in Bahasa Indonesia and English, both written and verbal.
• Strong English communication and ability to engage with regional and international stakeholders.
• Experience in express logistics, courier, parcel delivery, or last-mile logistics environments.

Responsibilities

• Own P&L responsibility for Indonesia business and drive revenue growth.
• Develop and implement country strategy including pricing architecture and service portfolio.
• Lead large-scale operational teams across sorting, line-haul, last-mile, and customer service.
• Improve delivery reliability, cost efficiency, and returns processing.
• Champion technology adoption: route optimisation, real-time tracking, and AI-enabled decisions.
• Build relationships with e-commerce platforms, marketplaces, corporate shippers, and social commerce partners.
• Represent the company with regulators, industry bodies, and government agencies.

Skills

Leadership experience

Stakeholder management

Strategic thinking

Operational management

English communication

Education

Bachelor's degree

MBA preferred

Job description

Country Manager - Indonesia (Global E-commerce Express Logistics)

Lead the Indonesia business with full P&L ownership, driving revenue growth, operational excellence, and customer satisfaction in a highly competitive logistics market. You will shape the country strategy, strengthen market positioning, expand the service portfolio, and improve delivery reliability and convenience across e-commerce fulfilment, social commerce logistics, and cross-border parcel flows.

Key responsibilities

Assume full P&L responsibility for the Indonesia business while maintaining rigorous cost discipline and operational efficiency.

Develop and execute the country strategy in alignment with regional and global objectives, including market positioning, pricing architecture, and service portfolio development.

Identify and capitalise on growth opportunities across e-commerce fulfilment, social commerce logistics, and cross-border parcel flows.

Lead large-scale operational teams across sorting, line-haul, last-mile delivery, and customer service functions.

Drive continuous improvement in first-attempt delivery success, cost per drop, transit time adherence, and returns processing efficiency.

Champion technology adoption, including route optimisation, real-time tracking, smart parcel lockers, and AI-enabled decision-making.

Drive revenue growth through strategic account management, new customer acquisition, and service portfolio expansion.

Build and maintain relationships with e-commerce platforms, marketplace sellers, corporate shippers, and social commerce merchants.

Build, mentor, and retain a high-performing team across operational and commercial functions.

Represent the company with regulators, industry bodies, and government agencies while ensuring compliance with applicable customs, tax, and logistics regulations.

What we're looking for

A strong local network and deep understanding of the Indonesia logistics landscape.

15+ years of progressive leadership experience, with significant experience in logistics, express delivery, e-commerce fulfilment, or a related operational field.

A bachelor's degree; an MBA or equivalent advanced degree is preferred.

Fluency in Bahasa Indonesia and English, both written and verbal.

Strong English communication skills and the ability to engage effectively with regional and international stakeholders, including headquarters teams, global customers, and cross-border partners.

Experience in express logistics, courier, parcel delivery, customer fulfilment, or last-mile logistics environments is highly preferred.

Strong understanding of operational management, customer service excellence, and commercial business performance.

Experience managing high-volume customer fulfilment operations, particularly in e-commerce-driven parcel flows.

Proven leadership experience managing sizeable operational and commercial teams, with the ability to scale organisations in high-growth environments.

Experience working within an international or regional matrix organisation, with the ability to navigate complex reporting structures and influence without direct authority.