Country Head Customer Success

Talent Search Recruitment; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology company is seeking a Country Head Customer Success to lead their strategic customer relationships in Jakarta Utara. The ideal candidate will have over 10 years of experience in Customer Success and proven success managing enterprise clients. You will build C-level client relationships, mentor teams, and drive customer growth. This role emphasizes a customer-first mindset that focuses on business outcomes.

Qualifications

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
• Proven success in managing enterprise clients and leading teams.
• Strong strategic thinking, leadership, and communication skills.

Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.

Skills

Customer Success

Account Management

Strategic Partnerships

Leadership

Communication

Job description

Overview

Tanla Platforms is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.

Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.
• Act as the executive sponsor and main escalation point.
• Represent the customer voice and influence product & service strategy.

What Were Looking For

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
• Proven success in managing enterprise clients and leading teams.
• Strong strategic thinking, leadership, and communication skills.
• Customer-first mindset with focus on business outcomes.