Country CTS & Color Design Manager

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Responsibilities:

1. Lead and manage Color Design team.
2. Support off-site teams to duplicate color & system on samples & production line per request.
3. Lead on creating new color panels for Showroom (at least 30pcs/year).
4. Train & supervise the color stylists & staff to complete their jobs on-time as requested.
5. Support at all the factories in urgent technical application cases as requested from CTS managers (10%).
6. Lead and manage 5 CTS Managers in Indonesia on daily or regular missions, including troubleshooting & new product trial runs.
7. Lead the team to achieve the target of the year in all under-control accounts.
8. Generate and report monthly CTS and Color Design activities to the regional team.
9. Ensure no injury in work and attend all safety training as requested; implement CRM & LSR on-time in full.
10. Attend color panel and sample review with customers, buyers, and key account managers.

Key Accountabilities:

1. Support to arrange works for color stylists at Color Studio or travel to account if needed.
2. Guide and support technician or CTS manager on developing color/sample development at the customer field.
3. Travel to customers / potential customers site to support sampling on time and meet customer’s requests about quality and technical requirements.
4. Consult customers about color, finishing schedule, and measurement standards applied for product quality.
5. Assist Center application team & RD&I on troubleshooting & new product trial runs at customer field.

Key Activities:

1. Assist sales team on action plan taken by Technical Service team responsibilities & duties.
2. Competitor Info collection (Business Activities and Headcount Number).
3. Update customer status (Payment, New Investment, and their Business Plan).
4. Technical test results review & qualification.
5. Arrange jobs for the team and manage the change based on timeline & priority.
6. Direct dealing with customers & buyers in terms of process, colors & samples at color studio, customer factories, or places invited to meet as requested for customer satisfaction.
7. Check and confirm the timesheet for the team.
8. Submit orders for all necessary materials & equipment for work at department.
9. Solve arisen problems within self-scope and report to line manager for others.
10. Tasks assigned by line manager, such as 9 box and others.
11. Take responsibility & lead the safety action plan & make the department a friendly workplace.

Experience:

• Skillful in color matching & styling.
• Wood technical knowledge (RD lab background).
• Experience in finishing line control.
• Strong experience (at least 8-10 years) in Customer’s technical service management.
• Basic English communication (Verbal, Reading & Writing).
• Work independently/teamwork & under pressure.
• Result-oriented, team player & leadership skills.

Education:

Bachelor degree from any background.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Requisition ID: 43625

Chemicals & Plastics Manufacturing, More than 10,000 employees.