Country Business Development Manager IT Sector B2B & B2G

Talent Hunts Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global technology firm is seeking a Senior Account Manager in Jakarta to enhance market presence in civil solutions, particularly transportation and air traffic control. The ideal candidate will have at least 10 years of experience in account management and demonstrated capabilities in a multi-national environment. Proficiency in Bahasa and English is crucial. This role requires a strategic, results-driven individual focused on customer satisfaction and relationship building.

Qualifications

• Minimum 10 years of relevant experience, ideally in digital/cybersecurity.
• Proven experience in multi-national organizations.
• Operational knowledge of the Indonesian environment.
• Existing relationships with Indonesian ministries or agencies.
• Full fluency in Bahasa and English; French is advantageous.

Responsibilities

• Develop and execute Account Plans aligned with customer needs.
• Monitor competitors' performance and customer satisfaction.
• Collaborate closely with internal teams and stakeholders.
• Drive strategic initiatives to enhance customer loyalty and trust.
• Represent customer insights within the organization.

Skills

Customer industry knowledge

Negotiation skills

Team building

Communication skills

Analytical skills

Leadership

Fluency in Bahasa

Fluency in English

Entrepreneur mindset

Customer-focused

Job description

Country Business Development Manager IT Sector B2B & B2G

Job Description:

On behalf our client,A global leader in advanced technology specializing in three business domains: defense and security, aeronautics and space, as well as cybersecurity and digital identity, we are looking for senior position " Account Manager"for Digital and Civil markets.
To increase the market in civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government.

Missions & Responsibilities

Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:

- Understanding the customer's stakes, expectations and vision and how company offers can support the customer's business.
-Monitoring the performance of competitors with the customer
-Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
-Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)


Orchestrate and network with all internal and external stakeholders by:

Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally
Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction) and supporting the sales teams in all actions required to close Order Intake
Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account

Act as One face to the customer by:

Maximizing customer satisfaction
Setting actions together with the customer to develop trust and loyalty between both organizations
Developing Group Order Intake in the short and medium term by managing Customer intimacy
Driving and securing strategic Initiatives as defined in the Account Plan

Skills & Experience Required

Extensive exposure to the customer industry
Capable of driving results across virtual teams and able to represent company Group as a whole
Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
Acts naturally as a team builder and is a good communicator
Ability to convince, persuade and negotiate, both internally & external

Requirement:

• min 10 years of relevant experience. Experience in digital/cybersecurity would be a strong advantage.
• A strong background in account Manager/Sales.
• Proven experience of working within a large multi-national organization.
• Significant experience in complex business dealings with internal and external stakeholders.
• Operational knowledge in Indonesian environment.
• Existing relationships with Indonesian ministries or agency
• Extensive exposure to the customer industry
• Capable of driving results across virtual teams and able to represent company group as a whole
• Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
• Acts naturally as a team builder and is a good communicator
• Ability to convince, persuade and negotiate, both internally & externally
• Strong communication & leadership to build efficient relationships within the Account team.
• Creative, highly dynamic and autonomous. Strong business ethics.
• Results-oriented, customer-focused, strategic, analytical, good team spirit and management skills, excellent communication & writing skills with good attention to detail.
• Full fluency in Bahasa and English. French would be an advantage